Promoter / Sales Woman (Dubai Duty Free)
Blue Gulf Marketing & Events Management
Total years of experience :7 years, 6 Months
Worked in Dubai Duty Free as an external sales promoter.
• Served multiple customers, discovered their needs and make suggestions to generates
sales and achieve sales target.
• Provided exceptional customer service experience by greeting, listening and assisting
customers in exceeding their needs, demonstrating an excellent knowledge of the
products.
• Demonstrate and provide information on promoted products/services.
• Create a positive image and lead consumers to use it.
• Distribute product samples, brochures, flyers etc. to source new sales opportunities.
• Identify interest and understand customer needs and requirements.
• Set up booths or promotional stands and stock products.
Administrative Support
⦁ Performed Administrative and secretarial support functions for the Mall Engineer in management of shop fit out requirements; Includes securing insurances, contractors and sub contractors details, security cheques, Dubai Municipality and Civil Defense approval. Schedule meetings/appointments and update appointment calendars. Managing and securing Tenants work permit requisition requiring approval.
⦁ Provided discreet secretarial and reception services for a busy mall management office. Schedule appointments and maintained accurate, up-to-date confidential client/tenant files.
⦁ Assisted with general leasing and secretarial functions for the operations department; update and maintain the Tenants Directory Information and tenants monthly sales report, deals with the leasing inquiry for both walk in clients and telephone inquiries, managing and securing tenants material gate pass requiring approval, monitors and prepare staff attendance for salary preparation, provides monthly written report on any complaints received and reliever to the operations/leasing secretary for 3 years. Reporting directly to the Operations & Dev’t Manager.
⦁ Provided word-processing and secretarial support to PR Manager, Mall Engineer, Security Manager and Operations Manager such as typing correspondence for;
⦁ Internal Memo
⦁ External Letter
⦁ Circular for tenants
⦁ Non Completion Certificates (NOC)
⦁ Tenants Facsimile
⦁ Acknowledgement receipts
Management Reception & Customer Service
⦁ Answer, screen and forward any incoming phone calls while providing basic information when needed.
⦁ Served visitors by greeting, welcoming, directing and announcing them appropriately. Demonstrated ability to composure and work efficiently in a fast-pced environment; managed customer relations and provided exemplary service to all customers.
⦁ Deal with queries from the public, customers and tenants (e.g. general enquires, leasing and shop fit out enquiries)
⦁ Receive and sort daily mail/deliveries/couriers
⦁ Maintained appointment diary either manually or electronically
⦁ Managed Mercato Management Office Supplies (i.e. Stationeries, Cartridges & Toners, Refreshments, Spoons and Cups) including stock and inventories; distribute stationeries to the different department.
⦁ Tidy and maintain the reception area
⦁ Booking rooms and conference facilities
⦁ Perform other clerical duties such as filing, photocopying, encoding, collating, faxing etc.
⦁ Ensure knowledge of staff movements in and out of organization
⦁ Monitor and maintain office equipment
⦁ Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
⦁ Focuses sales efforts by studying existing and potential volume of dealers.
⦁ Submits orders by referring to price lists and product literature.
⦁ Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly and annual territory analyses.
⦁ Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
⦁ Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
⦁ Provides historical records by maintaining records on area and customer sales.
⦁ Booking rooms and conference facilities for round table discussion events or product launching.
⦁ Product Retailing.
⦁ Arranging travel and accommodation for MD's.
• TERTIARY University of Iloilo- PHINMA EDUCATION NETWORK Rizal Street, Iloilo City 5000 Phils. Graduated: March 2010 Earned: Bachelor of Science in Nursing
Associate in Health Science Education - March 24, 2006
Graduated: March 2003 • SECONDARY Eucharistic King Academy Sara, Iloilo 5014 Phils.