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Edward Nabil, Reservations Manager

Edward Nabil

Reservations Manager·Webbeds

Egypt

Bachelor's degree, Tourism

Work experience

Total years of experience: 11 years, 2 months

Reservations Manager

June 2015 - July 2020

Webbeds

Cairo, Egypt

June 2015 - July 2020

Assigning daily working list and following up on the team members to make sure job is done.
Checking on the work quality.
Handling complaints; maintaining a good relation and direct contact with clients.
Providing trainings and coaching sessions.
Being in charge of the administrative work.

Company industry:
Travel Agency
Job role:
Management

Reservation Sales Agent

April 2011 - April 2015

Expedia.fr

Cairo, Egypt

April 2011 - April 2015

Being one of the reservation sales team of hotels.com (expedia.com)
Making sure of achieving the monthly sales target.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Tour Leader

April 2009 - February 2011

Marmara Etape Nouvelle

Cairo, Egypt

April 2009 - February 2011

As a tour leader/ guide I was responsable of meeting and greeting arriving groups at the airport, check them in hotels, arrange for their tours and sight seeing.

Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Education

The Egyptian Academy For Tourism

May 2009

May 2009

Bachelor's degree, Tourism

Egypt

Skills

Team Management
Expert
Team Management
Expert
Administration
Expert
Administration
Expert
Customer Care
Expert
Customer Care
Expert
Reservations
Expert
Reservations
Expert
Leading People
Expert
Leading People
Expert
order
Expert
order
Expert
materials
Expert
materials
Expert
typing
Expert
typing
Expert
negotiation
Expert
negotiation
Expert
office management
Expert
office management
Expert
operation
Expert
operation
Expert
office administration
Expert
office administration
Expert
problem solving
Expert
problem solving
Expert
marketing
Intermediate
marketing
Intermediate
key account management
Expert
key account management
Expert
market research
Expert
market research
Expert
office work
Expert
office work
Expert
mobile
Expert
mobile
Expert
computer hardware troubleshooting
Expert
computer hardware troubleshooting
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
tourism
Expert
tourism
Expert
teamwork
Expert
teamwork
Expert
team management
Expert
team management
Expert
travel
Expert
travel
Expert
ticketing
Expert
ticketing
Expert

Languages

English
Expert
French
Expert
Arabic
Native Speaker

Memberships

Wadi El Nil Scout

Community services, assisting in social community events and volunteer work.

July 1987

Training and Certifications

Training
Negotiation skills
Webbeds Travel Agent
Jun 2019
Communication skills
Webbeds Travel Agent
Jul 2016
Management skills
Webbeds Travel Agent
Apr 2017

Hobbies

  • Music composer and producer
  • Playing drums and piano