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Edward Nabil, Reservations Manager

Edward Nabil

Reservations Manager·Webbeds

Egypt

Bachelor's degree, Tourism

Work experience

Total years of experience: 11 years, 2 months

Reservations Manager

June 2015 - July 2020

Webbeds

Cairo, Egypt

June 2015 - July 2020

Assigning daily working list and following up on the team members to make sure job is done.
Checking on the work quality.
Handling complaints; maintaining a good relation and direct contact with clients.
Providing trainings and coaching sessions.
Being in charge of the administrative work.

Company industry:
Travel Agency
Job role:
Management

Reservation Sales Agent

April 2011 - April 2015

Expedia.fr

Cairo, Egypt

April 2011 - April 2015

Being one of the reservation sales team of hotels.com (expedia.com)
Making sure of achieving the monthly sales target.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Tour Leader

April 2009 - February 2011

Marmara Etape Nouvelle

Cairo, Egypt

April 2009 - February 2011

As a tour leader/ guide I was responsable of meeting and greeting arriving groups at the airport, check them in hotels, arrange for their tours and sight seeing.

Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Education

The Egyptian Academy For Tourism

May 2009

May 2009

Bachelor's degree, Tourism

Egypt

Skills

Team Management

Expert

Administration

Expert

Customer Care

Expert

Reservations

Expert

Leading People

Expert

order

Expert

materials

Expert

typing

Expert

negotiation

Expert

office management

Expert

operation

Expert

office administration

Expert

problem solving

Expert

marketing

Intermediate

key account management

Expert

market research

Expert

office work

Expert

mobile

Expert

computer hardware troubleshooting

Expert

microsoft powerpoint

Expert

tourism

Expert

teamwork

Expert

team management

Expert

travel

Expert

ticketing

Expert

Languages

English

Expert

French

Expert

Arabic

Native Speaker

Memberships

Wadi El Nil Scout

Community services, assisting in social community events and volunteer work.

July 1987

Training and Certifications

Training
Negotiation skills
Webbeds Travel Agent
Jun 2019
Communication skills
Webbeds Travel Agent
Jul 2016
Management skills
Webbeds Travel Agent
Apr 2017

Hobbies and interests

Music composer and producer
Playing drums and piano