Sales Coordinator
Al Tayer Motors
Total des années d'expérience :15 years, 0 Mois
•Receiving all lead traffics falling on the website & other campaign sites for Lincoln UAE.
•Analyzing the leads correct Source of Inquiry, Source of Information & Contact method.
•Creating the lead task on Autoline system (CRM software) & assigning it to the right department.
•Creating lead analysis & providing it to Marketing department.
•Creates monthly lead graphical report & sending to the General Manager & Marketing Manager.
•Professional handling of Walk-In customers & attend their needs.
•Receiving phone calls & creating a sales inquiry through "Cisco Finesse" whiles using Autoline for customer service scripts.
•Daily, Weekly, Monthly Activity Reports (includes Customer Walk-In, Telephone Inquiries, Website Inquiries, Test Drive, Test Drive Ratio, Bookings & Invoices) for all Lincoln UAE branches.
•Car appraisal conversation report of each Sales Advisor.
•Year to date & stance report of the Sales Advisors.
•Other reports requested by Managers across UAE.
⦁ To provide a complete, high-quality service to customers of Al Tayer Motors at the showroom.
⦁ To use the in-house Customer Relationship Management (CRM) system-AUTOLINE System (a leading technology and business solutions for the retail automotive industry or DMS-Dealer Management System) for checking customer history & record.
⦁ To keep the showroom area tidy and clean and ensure that all displays and notice boards are kept up to date.
⦁ To maintain up to date knowledge and understanding of the cars displayed in the showroom, to enable advice to be given when required.
⦁ To continuously identify and develop knowledge and competencies.
⦁ Take part in training and development sessions, to expand the Customer service’s knowledge and skills.
⦁ To assist the team in managing cover by being flexible when needed to meet the needs of customer demand.
⦁ To ensure the smooth operation of the reception area, providing a courteous and efficient service, receiving and assisting calls using CTI (Computer-Telephony Integration, or sometimes simply "computer telephony, " is the use of computers to manage telephone calls. The term is used in describing the computerized services of call centers, such as those that direct your phone call to the right department at a business you're calling) and signposting them where necessary.
⦁ To receive, check and issue acknowledgement receipts for documents, when required, from customers, ensuring they are completed accurately and distributed for action within agreed timescales.
⦁ To assist customers, when required, to accurately complete the required forms and photocopy appropriate documentation in accordance with written procedures.
⦁ To receive, sign for and record hand delivered post and parcels and ensure that the appropriate person is contacted to collect such items.
⦁ Any other duties as required by the Team Manager.
DUTIES AND RESPONSIBILITIES:
Maintains accounting records by making copies; filing documents.
Reconciles bank statements by comparing statements with general ledger.
Maintains accounting databases by entering data into the computer; processing backups.
Protects organization's value by keeping information confidential.
Accomplishes accounting and organization mission by completing related results as needed.
Responsible for handling Company’s Petty Cash/ Cash Box.
Invoicing both local & international customer accounts.
Providing customer statement of account if needed.
Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
Provides information by answering questions and requests.
Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
Contributes to team effort by accomplishing related results as needed.
Meeting and greeting clients
Booking meetings
Arranging couriers
Keeping the reception area tidy
Answering and forwarding phone calls
Screening phone calls
Sorting and distributing post
:Responsible for listing & advertising the properties of contacted owners on such portals where the company is connected & marketing the properties.
: Present a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, etc. - by phone, in person, and email. Responsibility for development & implementation of efficient office systems
: Responsible for keeping office equipment maintained
: Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules, securing food and supplies, copying + faxing
: Responsible for incoming and outgoing mail, shipping and receiving
: Responsible for maintenance of common spaces for appearance and functionality
: Responsible for managing supplies and maintenance of storage areas
: Provide support for teams: staff travel arrangements and expense tracking, program and stipend supplies, etc.
: Provide support for Marketing/Communications; maintain mailing list, assist with mailings and packets, web updating
: Provide support for Human Resources: interview schedule, applicant pool, resume files, orientation, monitoring time sheets
Axis/Iontech Technologies Inc.
Sales Marketing Representative
From February 2007 to March 2012
DUTIES AND RESPONSIBILITIES: Make sales uplift.: providing good customers service.: Updating customers on what are the latest technology in I.T. products.: Inventory of the stocks.: Merchandising products.: Weekly and monthly report of product sales using Microsoft Excel and PowerPoint.: Trouble shooting of software problem on laptops.: Trouble shooting of both software and hardware of Digital Cameras.
Undergard:2005 College:Sacred Heart College Course:BSCS Address: Lucena Quezon,Phil.
