Sales Associate
Apparel Group
Total years of experience :10 years, 7 Months
• Greeting the customers and assisting them selecting the product.
• Replenishment all areas by size and accessories.
• Converting the window shopper to ultimate buyer.
• Serving the customer with the highest standard and Company guideline of selling (Greet, understand, Explain, Sell, Thanks).
• Asking open handed questions to the customers to know what their requirement is.
• Making alternate suggestions to customers.
• Maintaining the daily SOP of the stores such as Daily checklist (security check, tagging of products prices, steaming and cleanliness)
• Maintaining and checking KPIS on daily basis.
• Achieving targets and exceeding to give growth
• Preparing morning briefing, Team Task, Team individual sales update and daily sales program including conversion report update.
• Separate banking and fill up banking slip
• Depositing banking daily and maintaining the record
• Maintaining documents (staff personal cash login/logout, break time, staff purchase (discount) detail, store key, safe key holder)
• Handle POS billing counter efficiently
• Tally money in the cash till during the beginning /end of shift.
• Issue receipts/refunds/exchange to the customer correctly.
• Process the payments by cash, credit cards, vouchers redeeming the points for the club apparel members.
• Fully aware and trained for the 6th street order on timely basis
• Processing the orders and shipments through Aramex
• Maintaining the records of miss opportunity (size, collection
• Informing customers about new arrivals and promotion through call.
• Working under pressure and flexible to work any shift
• Updating, time pac, comp off, excess hours in oracle.
for Nike.
Approach and warmly greet customers to make them feel welcome.
•Well versed in brand and product knowledge to assist the customers and handle their queries and objections.
•Provide luxury standard customer service to all the customers.
•Determining customer requirements, attending customer queries and offering assistance by recommending product substitute in case of product un availability to provide high level of customer service.
•Handling replenishment of stocks and ensuring compliance to required policy and procedure of company.
•Making sure to use open handed questions to get feedback of the customer.
•Consistent in achieving the monthly sakes target.
•Able to help customers find they want.
•Experienced of working in commission based sales environment.
•Able to maintain high standard of display and visual merchandising to ensure the store is well presented.
•Maximize store revenue by achieveing the K.P.I
•Serving customers at the sales counter.
•Offering face to face advice to customers on the stores products.
•Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers.
•Achieving UPT( Unit per Transaction) and ABV(Average Basket Value).
•Security tagging daily check
•Maintain logs( Daily hold tracker, visitors log, till discrepancy log, refund & exchange log)
•Scanning of items using PDA
•Processing returns and refunds as required in line with company procedures.
•Occasionally being responsible for the stores security including being its key holder.
•Using the stock management system to log, check, locate and move stock both in and out of the store.
•Responsible for the daily management of the till in the absence of the senior members.
•Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements.
•Making sure that any item which is removed from a display column is replaced immediately after a sale.
•Handling customer complaints in a calm manner.
•Managing cash and payment systems in accordance with company procedures and policies.
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