Project Manager
Coimbra City Council
Total years of experience :24 years, 3 Months
Project Manager for the Human Resource, Juridical and Administrative Support Department, ISO 9001/2008 certification:
• Procedure technical writing overview
• ETL and BI process to determine KPI
• Management model development and implementation based on KPI efficiency analysis
Business Analyst in the Information Systems Department for the following projects:
• Financial Sustainability Study on the Municipal Airport using Linear Optimization .
• Business analysis on EU efficiency using government internet services using Data Envelpment analysis
• Business analysis on e-learning platforms for Coimbra City Council, taking into account the implementation budget deadline, IT infrastructure (ongoing) - Moodle implementation and administration
• ISO 9001/2008 business analysis. Fully implemented and administrated complaint management system. Development made using C#/ASP.NET framework with full workflow implementation and ETL for BI and KPI assessment .
• ITIL 3.0 business analysis. MS Sharepoint 2010 document workflow and management according to ITIL 3.0 (ongoing). Procedure design and implementation of:
o Problem management
o Change management
o Configuration management
o User Support Procedure
o Computer Maintenance Procedure
o Software and Hardware Project Management Procedure.
o Software and Hardware Procurement Procedure
o Computer Equipment Inventory Procedure
o Helpdesk Procedure.
o Hlepdesk Attendance Procedure
o Basic Software Installation Procedure
o PC Software Installation Procedure
o PC Local installation Procedure
o Naming rules Procedure
Started working as an independent IT Consultant immediately after finishing university. Still maintaining several clients:
MFW (Michael Folke Wiberg), HZPC Portugal (Import/export potatoes), Coimbra metal (Aluminium infrastructure), Tavares Lopes & Associados (Law firm), CESAE (IT Training), FORINO (IT Training), ACIC (IT Training), IBILI (RD), for whom continues to deliver support to the IT infrastructure and software:
• Developed and ensured provision of robust software solution - MyPricelist - for reporting and data processing, implementing innovation and within the FMCG appliances area:
o Successfully developed software that consists in importing an excel file with more than 50, 000 different supermarket appliances, and perform the respective calculations to create budgets according to ordered amounts of references.
o Track record of contributing to automate 97% of company sells, enclosing starting costs, reducing 2 month calculations for the excel file to few seconds of parsing.
o Enhanced member satisfaction and contract compliance through superior customer service and fast turnaround times, which contribute to the client’s revenue growth
o Bar coding
• Document management business analysis and Sharepoint 2010 implementation:
o Server virtualization for development and production.
o MS Windows Server 2008 R2 installation
o MS SQL Server 2008 installation.
o MS Sharepoint 2010 installation
o DNS configuration for internet and intranet site access
o Definition of language packages.
o Configuration of service applications
o Configuration of index search
o Management of operational settings
o User account management
o Authentication management
o Site collection management
o Web application management
o MS Sharepoint 2010 disaster recovery
Exploratory Data Analysis Analysis of Information Systems Marketing and Internationalization Entrepreneurship and Innovation E-Business Systems Business Intelligence Decision Support Techniques Performance Evaluation Methodologies Supply Chain Management Methodologies for Scientific Research Integrated Planning of Distribution Resource Optimization
Software development for simulation of radiation interaction with matter, chaotic phenomena, mechanical processes and signal treatment.
