Haitham Ahmed khalifa

Operation Service and Quality Supervisor at Al Shaya “BABEL”. at Al shaya

• Kuwait - Al Kuwait
• My current job since May 2017

 Monitoring and improving restaurant profitability through efficient operations process on receiving using check form on daily basis.
 Conduct food safety checklist on daily, weekly and monthly basis.
 Facilitate investigation and follow-up in the scope of customer complaint management regarding food safety and hazards.
 Communicate with QA department for any information concerning food safety.
 Follow up all products expiration dates thru expiration sheet by monthly Basis.
 Accountable for coaching and train BOH team, assistants and chefs for operational excellence, supports training initiatives for food safety, involved in process for new employee orientation, to ensure quality training of team members on food safety.
 Working with Restaurant Managers to optimize restaurant sales and reducing the cost by addressing food safety, operational audits and Par level system for all Products.
 Communicate with Supply Chain Manager and QA Department regarding any Quality issue for our daily receiving Products.
 Follow up with Maintenance Department Regarding any Maintenance issue.
 Conduct a weekly and monthly meeting to discussion all opportunities regarding Receiving, Food safety and Cleanliness with Business Manager and General Restaurant Manager.
 Follow up the monthly samples for laboratory analysis with QA Department and take a corrective action in case the sample failed.
 Attend any sampling check for new product lunching.
 Accompanying the Host brand auditor for any clarification during their audits.
 Conduct the product specification checking list regarding the host brand specification list.
 Follow the approved product list and communicate with the supply chain for any update or changing from suppliers.

Quality assurance coordinator to QSR &CDR at Kuwait food company (Americana)

• Kuwait - Al Kuwait
• October 2012 to April 2017

Review QA file, Quality food Management file to ensure that all forms have been fill to stander ex "Daily Temperatures tracking form, QA Tips, Common Deficiency, Self audit".
Responsible for ensuring work area is clean and organized.
Strictly adhere to all Safety policies inside all restaurants.
Conduct Daily Visit to check Standard Operating Procedures inside our QSR or CDR.
Report directly all quality related activities to the QA Manager
Assist in Food Safety and Quality Training for new hiring or promoted QSR Management Team.
Committed to ensuring that the products Served to our customers are meet all food safety and quality requirements

Restaurant Manager at Kuwait food company

• Kuwait - Al Kuwait
• January 2008 to October 2012

Assistant Restaurant Manager at Kuwait food company "Americana".

• Kuwait - Al Kuwait
• December 2006 to January 2008