IT Analyst
Lennox India Technology Centre Pvt Ltd
Total years of experience :9 years, 5 Months
• Responsible for designing and implementation of Solarwinds Orion.
• Deploy Additional Polling Engines and HA servers based on the requirement.
• Troubleshooting errors and configuration issues on Solarwinds.
• Evaluating upgrades to monitoring software and implementing updates as needed.
• Creating alerts to notify responsible departments in the event of issues related to their systems.
• Creating custom Dashboards/Views for Executives and other teams.
• Creating custom SQL reports and automating reports.
• Responsible for automating tasks using Solarwinds like Incident creation, service restart, etc.
• Working closely with other departments to provide them with current and historical statistics on their environments.
• Creating synthetic monitoring for websites using WPM.
• Creating Executive Dashboards and Network Neighbor maps using Network Atlas & NTM.
• Preparing SOPs & mentoring monitoring team.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Administration and support of Solarwinds.
• Responsible for monitoring the global systems using Solarwinds, Nagios and Zabbix monitoring tools.
• Handled responsibilities of providing 24x7 networking support in production environment.
• Performed the tasks of providing network operations support at client site.
• Participate in troubleshooting and escalation processes.
• Monitoring security incidents using different monitoring tools.
• Coordinate with different ISP’s for network related issues.