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Hani Alsagan, AVP - Commercial Loan Operations

Hani Alsagan

AVP - Commercial Loan Operations·Dollar Bank

United Arab Emirates

Master's degree, MBA

Work experience

Total years of experience: 9 years, 11 months

AVP - Commercial Loan Operations

December 2023 - January 2025

Dollar Bank

Pennsylvania, United States Hybrid

December 2023 - January 2025

+ Leda team of 8 professionals in commercial lan operations, managing a portfolio exceeding 1.78 AED and maintaining 100%
regulatory compliance across all workflows.
+ Drove AL and RPA-powered automation inftatives with vendors, analysts, and technology teams, reducing manual overhead by 81%
and processing time by 35%
+ Secured 500 loan documents within the bank vault over 2 weeks, implementing a dual-control system with offsite archiving to
ensure full regulatory compliance.
partnered with legal to establish a document retention policy. categorizing originals as retained of nor-etained and achieving zero-
ror compliance standards.
Supported syndicated oan operations whi improving workflow scalabilty, fraud controls, and isk mitigation frameworks across.
commercial lending.
+ Led an operational transformation focused on innovation, compliance adherence, and improved service delivery.
+ Supported commercial loan operations and process optimization, reducing workflow bottlenecks and improving productivity across a
strategic development engagement.
+ Managed coordination across ending and operations teams utilizing CRIF and LaserPro systems, improving commercial loan
processing performance.
+ Authored procedures supporting intemal audit readiness and compliance standards, improving operational documentation quality
across the engagement.
Reviewed commercial and syndicated Ioan packages or wholesale banking transactions, reducing error rates by 20% across
attorney-prepared legal documentation.
Delivered an 81% improvement in loan processing efficiency through business process modeling and workflow automation ntaties.
+ Served as a subject matter expert for Loan 10, booking packages. syndicated transactions, and international trade finance
operations.
+ Guided intemal teams through platform migrations including E-TRAC adoption and system integration, supporting enterprise barking
transformation,
+ Applied AMUBSA compliance standards across il documentation review and exception clearance processes for wholesale banking
transactions.

Company industry:
Banking

Senior Manager - Commercial Loan Operations (FTC)

June 2023 - December 2023

FAB. Corporation

Pennsylvania, United States Hybrid

June 2023 - December 2023

• Supported commercial loan operations and process optimization, reducing workflow bottlenecks and improving productivity across a strategic development engagement.
• Managed coordination across lending and operations teams utilizing CRIF and LaserPro systems, improving commercial loan processing performance.
• Authored procedures supporting internal audit readiness and compliance standards, improving operational documentation quality across the engagement.

Company industry:
Industrial Production

Senior Manager - Commercial Loan Documentation

January 2021 - June 2023

Wells Fargo & Company

Colorado, United States Hybrid

January 2021 - June 2023

• Reviewed commercial and syndicated loan packages for wholesale banking transactions, reducing error rates by 20% across attorney-prepared legal documentation.
• Delivered an 81% improvement in loan processing efficiency through business process modeling and workflow automation initiatives.
• Served as a subject matter expert for Loan IQ, booking packages, syndicated transactions, and international trade finance operations.
• Guided internal teams through platform migrations including E-TRAC adoption and system integration, supporting enterprise banking transformation.
• Applied AML/BSA compliance standards across all documentation review and exception clearance processes for wholesale banking transactions.

Company industry:
Economics & Financial Consulting

Senior Business Banking & Relationship Manager

March 2017 - January 2021

Wells Fargo & Company

Colorado, United States Hybrid

March 2017 - January 2021

+ Managed a commercial and business banking portfolio of 1.98 AED, delivering lending, treasury, and operational barking solutions to
clients.
+ Grew portfolio revenues by 18% year-over-year through strategic financial structuring and targeted client engagement across
commercial banking.
+ Originated over 770M AED in credit facies across real estate. equipment financing, and working capital segments.
+ Achieved 96% cient retention rate by tailoring financial solutions and providing executive-level relationship support to key clients
+ Performed financial analysis, cash flow reviews, isk assessments, and credit evaluations to support commercial lending decisions.
+ Led XYCIAML compliance, fraud detection, and regulatory risk management activites across a diversified business banking cient
portolic
+ Underurote personal, business, mortgage, and commercial lans with a strong focus on risk assessment and financial analysis
+ Delivered banking and financial solutions to retail and business clients across personal banking, business specials, and Well at
Work rales.

Company industry:
Financial Services

Personal Banker

March 2015 - March 2017

Wells Fargo & Company

Colorado, United States

March 2015 - March 2017

Delivered banking and financial solutions to retail and business clients across personal banking, business specialist, and Wells at Work roles.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

Capella University

May 2021

May 2021

Master's degree, MBA

United States

University of Colorado Denver

May 2014

May 2014

Bachelor's degree, International Business.

United States

Skills

BANKING SERVICES
Expert
BANKING SERVICES
Expert
COMMERCIAL BANKING
Expert
COMMERCIAL BANKING
Expert
CONTRACT DRAFTING
Expert
CONTRACT DRAFTING
Expert
DESIGN PORTFOLIO
Intermediate
DESIGN PORTFOLIO
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
REAL ESTATE
Intermediate
REAL ESTATE
Intermediate
REGULATORY COMPLIANCE
Intermediate
REGULATORY COMPLIANCE
Intermediate

Languages

Arabic

Native Speaker

English

Native Speaker

Training and Certifications

Certifications
Integrated Artificial Intelligence Professional (IAIP)
OCEG
May 2026
Integrated Policy Management Professional (IPMP)
OCEG
Jun 2026
GRC Professional (GRCP)
OCEG
May 2026