Hiba Ghunaim

Human Resources Assistant at SOURCEitHR

• Jordan - Amman
• February 2019 to August 2022

Administration Officer at JADARA for business development

• Jordan
• October 2014 to November 2017

Administration Assistant at JADARA for business development

• Jordan
• October 2011 to September 2014

Customer Service Officer at TOTAL JORDAN

• Jordan - Amman
• April 2008 to July 2011

Completing all the work assigned ahead of deadline
▪ Translate all incoming letters to English Language for the MD
▪ Assisting the Retail Manager in preparing investment files
▪ Processing and handling all sales orders (White Products & Lubricants).
▪ Liaise and organize delivery orders with customers and dispatchers.
▪ Respond promptly to customer inquiries.
▪ Following up on white product deliveries to be in stations on time.
▪ Control and coordinate the flow of data from station with retail inspectors.
▪ Checking customers credit limit availability on daily basis.
▪ Handling customer’s comments and feedbacks.
▪ Keep records of customer interactions and transactions
▪ Controlling and Processing Sales Orders.
▪ Coordinate with relevant departments to ease data flow.
▪ Handle and resolve customers’ complaints

Executive Secretary - PA – Admin Assistant at Abu Dhabi Islamic Bank

• United Arab Emirates - Abu Dhabi
• January 2005 to July 2007

 Completing all the work assigned ahead of deadline
 Overseen the office when renovation occurred
 Take Minutes of Meetings when required
 Assisted the Manager of Performance Monitoring in Issuing the Operational Plan
 Updating the Hyperion system according to the New Quarter
 Follow up Balanced Scorecards of the Bank Departments
 Arrange staff meeting every two weeks
 Made a research for the Market Research Database Project
 Work with the budget team on approval of invoices & budget requests and in updating the budget system
 Monitor incoming & outgoing faxes
 Follow up facility approval requests with the Central Bank of UAE
 Prepared & Issued the Department Organization Chart using Visio 2003
 Translate Executive Committee Decisions for the SVP
 Always come up with new ideas to improve the work flow in the department. (ex: usage of scanner to scan central bank circulars and facility approvals to send them by email for the requesting part)
 Assisting the Payment Section in doing expense requests for them & Issuing Payment Vouchers
 Training Control
 Arrange, upload & edit the department website on the intranet
 Attend Opening Tenders and a Member of the Tender Committee
 Preparation of Statistical Reports (when required)
 Business Relations Coordination
 Human Resources relation control
 Financial Control Department public relations
 Petty cash (backup)
 Filing Jobs Supervision & Control
 Designed the department floor map by using Visio 2003
 Designed the authorized signatory booklet by using Visio 2003
 Assisting the Asset & Liability team in updating the meeting agenda and the decision matrix
 Making process flowcharts by using Visio 2003

Secretary for Operations Manager at Muhairy General Trading Company

• United Arab Emirates - Abu Dhabi
• October 2003 to May 2004

 Managed all queries for Operations Manager
 Supported Operations Manager by managing diary, replying to correspondence & phone calls
 Followed up pending issues with the salesmen
 Arranged a Grand Seminar for Dunlop Tyres at the Hilton
 Supported Finance Manager
 Completed all work assigned ahead of deadline

Executive Secretary at Emirates Holdings Group

• United Arab Emirates - Abu Dhabi
• September 2001 to January 2003

 Supported Administration Manager by managing diary, replying to correspondence & phone calls
 Assisted Public Relations Department
 Worked on the Immigration & Labour System
 Completed all work assigned ahead of deadline