Project Manager
Dubai Customs
Total years of experience :19 years, 4 Months
Project Manager in Customs Development Department, the pipeline where all initiatives and projects get implemented and deliver, as project manager I am responsible to deliver all documented business needs, define and apply the right methodology to deliver, lead, direct employees to achieve the Project’s goals, involved in control and mentor the work delivered and assist the final product, market and organize lunching events if needed. Finally, delivering the final product or project which consider one of the pieces that implement the Organization Strategy and contributing into Dubai and UAE Strategy.
Team work delivery:
Dubai Government Excellence program (DGEP), preparation for best E-Government
DGEP, Preparation for best Government Department
Initiation of first and new social community
Current Projects:
Passenger Operation Project
Crew Operation Project
Craft Project
Planning, monitoring and controlling small and medium projects by applying appropriate methodologies.
Implements change control and acceptance procedures that conform to the chosen project methodology.
Management of the assigned resources required (IT and/or 3rd parties /suppliers) for the project.
Identification of issues and assessment of risk throughout the project life. Recommends mitigation actions.
Taking accountability for the project financials. Produces and maintains a project budget.
Host other project related tasks as delegated by the project manager
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Team work delivery:
Time and Attendance Project
Network expansion project
Oracle learning management system
Performance Management System Project (Oracle)
Contact Center
ISO 20000-1
Responsible for daily projects, long-term research, evaluation, data projects and programs for multiple users. Work with DIB staff to maintain and develop project management systems, prepare project plans, monitor activities and costs against plans, and provide status reports and forecasts for quality control, invoicing, and planning. Also lead projects to achieve objectives with high customer satisfaction, within budget, and timelines.
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Team work delivery:
HRMS Project (Oracle)
Core Banking Project
Arabization Project
Participated in the Help Desk.
Participated in the Security section, and Final ceremony
Organizer for shopping malls activities.
Participated in the Managing and doing raffles throw SAMA Dubai TV.
Participated in Customer Service.
Participated in IT Department.
Participated in VIP Department
Participated in Customer Service.
Organizer.
Participated in PR section.
Participated in workshop of First Aid.
Participated and learned how to deal with bumps.
Participated and learned how to deal with fires.
Participated in IT Department.
Participated in the PR Department.
Management Accounting Organization Behavior International Business Leadership and Entrepreneurship Strategic Management Corporate Finance Marketing Management Business Research Methodology Management Information Systems Decision Sciences Financial Statement Analysis Total Quality Management Human Resources Management Business Ethics Investment Analysis Financial Markets and Institutions Islamic Finance Marketing Research Electronic Commerce
Coaching Leadership Business & finance Communication styles Effective self management Marketing Project Management skills Working well in teams Analyzing organizations Communicating Values HR management
Certified International Project Manager, CIPM™
Excellence assessor to assist based on DGEP and EFQM criteria’s.
ITIL® is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
Initiation Planning Executing Monitoring & Control Closing ----- Project Integration Management Project Scope Management Project Cost Management Project Time Management Project Risk Management Project Quality Management Project HR Management Project Communication Management Project Procurement Management
GPA: 3.45 Award the third place in programming computation in UAEU Best Summer trainee in Department of Economic Development 2004-2005 Best Summer trainee in Dubai Islamic Bank 2005-2006 Scholarship by Dubai Islamic Bank