Insiya Yusuf

Managing client relations to build revenue and ensure smooth operations of client activation's and events

 Co-ordination with other internal departments and various external sources for the best possible services to clients

 Managing end to end operations and productions for client events and activation's

 Talent Management for shoots, promotions and other activation's or events

 Co-ordination on event set up and budget handling as per client requirements

• Co-ordination with the creative team and other internal departments to meet the client’s requirements
• Co-ordination with various external sources
• Generating more business and revenues for the firm

Responsibilities and Duties:

• Effective handling of incoming calls to provide support to customer queries and grievances.
• Solely Responsible for managing wedding parties and group orders end to end to ensure smooth flow in the process
• Identify and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within deadlines and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers and have them keep coming back

• To maintain customer confidence and protects operations by keeping information confidential.
• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Provides key support to overall team operations by planning internal staff meetings, preparing meeting agenda, recording discussions and providing follow up reports.
• researching markets to identify opportunities for events;
• liaising with clients to ascertain their precise event requirements;
• securing and booking a suitable venue or location;
• coordinating venue management, caterers, stand designers, contractors and equipment hire;
• planning room layouts and the entertainment programme, scheduling workshops and demonstrations;
• coordinating staffing requirements and staff briefings;
• preparing delegate packs and papers;
• liaising with marketing and PR colleagues to promote the event;
• Liaising with clients and designers to create a brand for the event and organizing the production of tickets, posters, catalogs and sales brochures.
• coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly;

- Service the agencies as in to get adverts for the main newspaper.
- meet with the client and understand their requirements.

Job Description

 Understand the requirements of the customer and map it to the available products of the organization or to the expertise and skills within the organization.

 Meet with business targets set for the accounting year on a monthly basis and ensure a steady booking of orders throughout the year.

 Updating records, interacting with Customers, Seeking New Clients, and Ability to meet multiple objectives within an organization.

 Ability to handle corporate presentations, documents, proposals, and managing the expectations of the customers with development team to create solutions.

 Work as the main point of contact for clients in the field of Advanced Driving Courses Liaised with the technical department to schedule the Course bookings - Advanced Driving Course.

 Prepares Quotation, Invoice & Certificates, and Marketing proposals for Advanced Driving

 Provided efficient and responsive service to customers by maintaining an acceptable level of productivity every month.

 Reconciliation of Payments for the Advanced Courses.

 Attending to Queries, - Email, Telephone and Walk in.

 Register the Delegates on System (Orbits).
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- Service the agencies as in to get adverts for the main newspaper.
- meet with the client and understand their requirements.

- tele sales on a daily basis to acheive the targets

- Handled corporate events like Standard Chartered Bank.
- Store launch of REDTAG at Ibn Batutta
- handled Conference for Institute of internal auditors IIA and workshops for IIA and also ITGAF.

• Liaise with all internal departments, including venue operations, food and beverages, front of house and security.
• Coordinate with external contractors and facilitators.
• Communicate with vendors, and ensure they understand all show rules and regulations, order services, schedule supervisors, create time lines, and provide on-site support at the event.
• Conduct site surveys and arrange for resources and deliveries of food and beverages.
• Liaise with security team to issue passes for all logistic support staff and external contractors.