jalal belhouari, customer service

jalal belhouari

customer service

QNB Capital

Location
Qatar - Doha
Education
Higher diploma, technicien de gestion
Experience
17 years, 4 Months

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Work Experience

Total years of experience :17 years, 4 Months

customer service at QNB Capital
  • Qatar
  • My current job since December 2017

Handling the calls of the customers and take actions in case of any fraud transactions

duty officer at Hamad Medical Corporation
  • Qatar - Doha
  • My current job since January 2014

 In charge of the hotel operations.
 Meeting areas and all areas set up for Daily functions and upcoming events.
 hotel rooms allocation as well as housing allocation and recreation
 Responsible in guest house department for check-in and check -out of guest in the flats.
 Responsible of the reservation office and management.
 Handles the check-in process for all new arrivals guests to ensure a streamlined
and efficient accommodation service. And Organization of the catering
requirements and housing for all new arrivals and guests.
 Follow up and control on scheduled furniture and fixture maintenance of hotel
and housing facilities.
 Ensures that all front desk employees engage politely and attentively with
incoming and departing guests.
 Ensures compliance to safety, health, and security policies and standards at all
times

hotel supervisor at Hamad Medical Corporation
  • Qatar - Doha
  • January 2015 to May 2017

 In charge of the hotel operations.
 Meeting areas and all areas set up for Daily functions and upcoming events.
 hotel rooms allocation as well as housing allocation and recreation
 Responsible in guest house department for check-in and check -out of guest in the flats.
 Responsible of the reservation office and management.
 Handles the check-in process for all new arrivals guests to ensure a streamlined
and efficient accommodation service. And Organization of the catering
requirements and housing for all new arrivals and guests.
 Follow up and control on scheduled furniture and fixture maintenance of hotel
and housing facilities.
 Ensures that all front desk employees engage politely and attentively with
incoming and departing guests.
 Ensures compliance to safety, health, and security policies and standards at all
times

call center supervisor at Hamad Medical Corporation
  • Qatar - Doha
  • January 2015 to April 2017

 In charge of the hotel operations.
 hotel rooms allocation as well as housing allocation and recreation
 Responsible in guest house department for check-in and check -out of guest in the flats.
 Responsible of the reservation office and management.
 Handles the check-in process for all new arrivals guests to ensure a streamlined
and efficient accommodation service. And Organization of the catering
requirements and housing for all new arrivals and guests.
 Follow up and control on scheduled furniture and fixture maintenance of hotel
and housing facilities.
 Ensures that all front desk employees engage politely and attentively with
incoming and departing guests.
 Ensures compliance to safety, health, and security policies and standards at all
times

Night club manager at Semiramis Hotel
  • Morocco - Marrakech
  • January 2007 to November 2014

fall responsibility to manage and solve the all problems

Education

Higher diploma, technicien de gestion
  • at OFPPT
  • July 2006

management

High school or equivalent, اداب
  • at ben kheldoun
  • June 2004

مستحسن

Specialties & Skills

Hotel Management
Customer Service
Supervisory Skills
manager
Manager hotel
التسيير و الاشراف
الضيافة
Banking Customer servic

Languages

English
Expert
Arabic
Native Speaker
French
Expert

Training and Certifications

لاعب ممتاز (Certificate)
Date Attended:
February 1996
Valid Until:
February 2007

Hobbies

  • كرة اليد
    الوصول الى النهائي للبطولة الوطنية