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Joanne Laya, Pharmacist/Assistant Manager/Cashier

Joanne Laya

Pharmacist/Assistant Manager/Cashier·Holy House of Drugs Pharmacy

United Arab Emirates

High school or equivalent, Basic Life Support

Work experience

Total years of experience: 21 years, 5 months

Pharmacist/Assistant Manager/Cashier

November 2004 - September 2025

Holy House of Drugs Pharmacy

Laoag, Philippines

November 2004 - September 2025

+ Prepared and verified prescriptions with care and accuracy.
+ Guided patients on proper use, side effects, and storage of medicines.
+ Kept shelves stocked, checked expiries and maintained tidy displays.
+ Ensure compliance with pharmacy laws, SOPs, and ethical standards
+ Recorded sales and daly reports to support smooth store operations,
+ Trained and mentored pharmacy staff, fostering a skilled team.
+ Processed cash transactions accurately
+ Handled Daily Cash reconciliation and product inquiries and purchases.
+ Maintained accurate pricing and inventory records.
+ Delivered excellent customer service in a fast-paced retail environment.

Company industry:
Other Healthcare Services

PHARMACIST / CASHIER

November 2004 - September 2025

Holy House of Drugs Pharmacy

Laoag, Philippines

November 2004 - September 2025

• Handled cash transactions accurately, including receiving payments and giving correct change
• Maintained daily cash records and ensured balance at the end of shifts
• Assisted customers with product inquiries and purchases in a fast-paced environment
• Handled over-the-counter (OTC) products and ensured correct pricing and billing
• Maintained cleanliness and proper organization of shelves and displays
• Supported inventory management, stock replenishment, and product labeling
• Delivered friendly and efficient customer service to ensure customer satisfaction

Company industry:
Other Healthcare Services
Job role:
Medical, Healthcare, and Nursing

Admin Assistant

January 2023 - October 2024

Office of Barangay Chairman

Dingras, Philippines Hybrid

January 2023 - October 2024

+ Prepare letters, certificates, notices, and official documents.
+ Scheduling meetings, appointments, and barangay activities.
+ Encoding and updating databases (residents, incidents, requests)
+ Assisting residents with barangay certificates, clearances, and forms
+ Assisting in documentation for budgets, expenses, and reports.

Company industry:
Administration Support Services

ADMIN ASSISTANT

January 2023 - October 2024

Office of the Barangay Chairman

Dingras, Philippines Hybrid

January 2023 - October 2024

• Managed daily office operations and administrative tasks
• Scheduled appointments and maintained calendars
• Organized and maintained files, records, and documents
• Prepared reports, data entry, and basic documentation
• Assisted in coordinating meetings and office activities
• Handled office supplies inventory and ordering
• Received visitors and provided front desk support when needed
• Maintained a clean and organized office environment

Company industry:
Public Administration
Job role:
Administration

PHARMACY ASSISTANT / SALES ASSOCIATE

April 2004 - September 2004

Watsons Personal Care

Manila, Philippines

April 2004 - September 2004

• Assisted customers with prescription, over-the-counter (OTC) products and general inquiries
• Prepared and labeled medications under pharmacist supervision
• Handled cash transactions and maintained accurate daily records
• Restocked shelves and monitored inventory levels
• Ensured cleanliness and organization of the pharmacy
• Checked expiry dates and removed outdated products
• Supported the pharmacist in daily operations
• Provided friendly and efficient customer service

Company industry:
Retail & Wholesale
Job role:
Sales

Education

Philippine Red Cross

August 2025

August 2025

High school or equivalent, Basic Life Support

Philippines

TESDA Online

January 2023

January 2023

High school or equivalent, Front Office Services

Philippines

Mariano Marcos State University

January 2003

January 2003

Bachelor's degree, PHARMACY

Philippines

Mariano Marcos State University Bacarra National Comprehensive High School

June 1999

June 1999

Bachelor's degree, Pharmacy

Philippines

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
CASHIERING
Intermediate
CASHIERING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PHARMACY OPERATIONS
Intermediate
PHARMACY OPERATIONS
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
REGISTERED PHARMACIST RPH
Intermediate
REGISTERED PHARMACIST RPH
Intermediate
SALES
Intermediate
SALES
Intermediate
Microsoft Office
Beginner
Microsoft Office
Beginner
CLEANLINESS
Intermediate
CLEANLINESS
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PRICING STRATEGIES
Intermediate
PRICING STRATEGIES
Intermediate

Languages

English

Intermediate

Filipino

Native Speaker

Training and Certifications

Certifications
INTRODUCTION TO FRONT OFFICE SERVICES
OCCUPATIONAL FIRST AID AND BASIC LIFE SUPPORT