Joanne Laya

+ Prepared and verified prescriptions with care and accuracy.
+ Guided patients on proper use, side effects, and storage of medicines.
+ Kept shelves stocked, checked expiries and maintained tidy displays.
+ Ensure compliance with pharmacy laws, SOPs, and ethical standards
+ Recorded sales and daly reports to support smooth store operations,
+ Trained and mentored pharmacy staff, fostering a skilled team.
+ Processed cash transactions accurately
+ Handled Daily Cash reconciliation and product inquiries and purchases.
+ Maintained accurate pricing and inventory records.
+ Delivered excellent customer service in a fast-paced retail environment.

• Dispense prescription and OTC medications accurately while ensuring compliance with
health regulations
• Managed POS transactions, cash handling, and daily sakes remittance with accuracy
• Implemented the FIFO & FEFO system for inventory, reducing expired products by
monitoring expiry dates
• Handled ordering, receiving, and shelf stocking of medicines and retail items
• Provided customer service and counseling on medication use, side effects and proper
storage
• Maintained organized patient records and pharmacy documentation
• Supervised daily operations and assisted the staff training

+ Prepare letters, certificates, notices, and official documents.
+ Scheduling meetings, appointments, and barangay activities.
+ Encoding and updating databases (residents, incidents, requests)
+ Assisting residents with barangay certificates, clearances, and forms
+ Assisting in documentation for budgets, expenses, and reports.

• Greeted customers and provided friendly, professional service.
• Took customer orders accurately and efficiently.
• Processed cash, card, and digital payments using a POS system.
• Issued receipts and handled cash balancing at the end of shifts.
• Assisted customers with menu selections and answered questions about products.
• Served food and beverages while ensuring customer satisfaction.
• Maintained cleanliness and organization of dining and cashier areas.
• Managed customer inquiries, complaints, and requests professionally.
• Coordinated with kitchen staff to ensure timely order preparation and delivery.
• Followed food safety, hygiene, and company procedur

• Managed front desk support, received visitors, and handled customer inquiries
• Maintained office supplies inventory, ordering and stock monitoring
• Prepared reports, data entry, and filing system for record anddocumentation
• Coordinated meetings and maintained organized office environment

• Assisted customers with prescription, over-the-counter (OTC) products and general inquiries
• Prepared and labeled medications under pharmacist supervision
• Handled cash transactions and maintained accurate daily records
• Restocked shelves and monitored inventory levels
• Ensured cleanliness and organization of the pharmacy
• Checked expiry dates and removed outdated products
• Supported the pharmacist in daily operations
• Provided friendly and efficient customer service

• Assisted customers with prescriptions, over-the-counter (OTC) products, and general
inquiries, driving sales
• Handled cash transactions and maintained accurate daily revords
• Restocked shelves and monitored inventory levels
• Maintained cleanliness and organization of the sales floor and pharmacy area
• Checked expiry dates and removed outdated products to ensure customer safety
• Applied First-In First-Out (FIFO) and First-Expiry First-Out (FEFO) for stock rotation
• Provided friendly and efficient customer service