Cabin Crew
Emirates Airline
Total years of experience :18 years, 1 Months
Emirates Airline (March '12 - present)
With having previously flown as cabin crew my basic role mirrored those at Jet2.com. As a premium airline the level of customer service I provided was of the highest standards giving the passengers the best in flight
experience.
Jet2.com (May '11 - October '11) Cabin Crew
As Cabin Crew I am responsible for our passengers safety and I am trained to deal with security and emergency
situations. I ensure that all emergency equipment is in working order prior to take off and explain and demonstrate safety procedures and equipment to passengers. I also reassure passengers in the event of an
emergency. I make sure that passengers are comfortable throughout the flight and attend to passengers needs and provide a high level of customer service, serving refreshments and selling tax and duty -free goods so that
their flying experience is a pleasant one.
Going on Holiday (August '10 - May '11) Travel Administrator
My role involved loading bookings into our back office system TARSC'. Answering the phone to customers and suppliers dealing with queries such as flight, accommodation and transfer amendments, cancellations, taking
balances and general customer service queries. Conversing with our suppliers. Checking invoices and correcting any discrepancies that may appear. Supporting the sales staff and general office duties.
Bar 38 Pavillion, Manchester (June '10 - April '11) - Barmaid
My job role included barmaid duties including cocktail training, excellent customer service, events, table service,
deliveries, general cleaning of the bar, glass collecting and t ill work/cash handling.
JD Williams, Manchester (November '09 - June '10) - Collections Agent
Main duties are collections. As a Collections Advisor I receive inbound calls from, and make outbound calls to customers who have fallen behind with the payments on their accounts. I liaise with the customers to find
manageable repayment solutions that are in the best interests of the company and the customer.
Origin Bar, Kardamena, Kos, Greece (May '09 - August '09) - Barmaid
My job role included barmaid duties, deliveries, general cleaning of the bar and till work/cash handling.
Hilarys Blinds, Head Office, Nottingham (November '08 - April '09) - Admin Associate
After working as an outbound sales associate in the call centre, I was asked to take on the role of an Admin
Associate, which allowed me to develop my skills further. My responsibilities included taking inbound calls from customers and agents, inputting data for quotes and orders, taking payments via telephone, sending
receipt/order confirmations and other general administrative duties.
Brothers Bar, Kardamena, Kos, Greece (August '08 - October '08) - PR/Waitress
My role involved approaching new arrivals during the day and getting to know them to encourage them to come into our bar in the evenings to increase sales. Waiting on in the evenings.
Relish Bar and Restaurant, Manchester (May '08 - August '08) - Barmaid
My job role included barmaid duties, deliveries, general cleaning of the bar and till work/cash handling.
Zara Manchester (November '05 - April '08) - Children's Wear cashier
During my time in this job I have established myself as a valued member of staff. My role involves assisting
customers, basic merchandising, processing deliveries and working on the cash desk i.e putting through sales,
refunds, exchanges and other document information such as delivery note confirmations/discrepancies etc.
ADDITIONAL
Karims. Outside catering (23 March '08) - Waitress
I was a waitress for an event, which catered for over 700 guests. My role involved waiting on.
Brothers Bar, Kardamena, Kos, Greece (July '07 - September '07) - PR/Waitress
My role included approaching new arrivals during the day, building rapport and getting to know them to encourage them to come into our bar in the evenings to increase sales. Waiting on in the evenings.
South Trafford College, September 2005 - June 2006, NVQ Level 2: Beauty Th erapy
Droylsden High School for Girls, September 2000 to June 2005, GCSE Level