Khaled Faza

Retail Operations Manager at Fath International for General Trading - Dunhill Boutique

• Jordan - Amman
• My current job since July 2018

Retail Manager at Fadi j. Nemer Establishment- Doridorca

• Jordan
• October 2016 to March 2017

Department Manager at Beauty Master Department store

• United States
• June 2015 to August 2016

Retail Manager at Ahmed Yaser Barakat & Bros. Co. (Bugatti Store)

• Jordan - Amman
• September 2004 to February 2015

Branding Skills

 Lead managers to promote a high standard of customer service a cross the shops.
 Achieve goals in accordance with sales targets business plan.
 Manage and control inventory, investigate discrepancies in stock inventory to minimize risk of internal and external of store merchandise and revenues.
 Set, agree and implement the annual business plan and quarterly forecast for assigned brand.
 Develop and agree pricing strategy for the assigned brand and ensure the same is updated to adapt to market changes.
 Responsible in hiring shop managers, assistances.
 Maintain effective communication with shop managers, supervisors both written and verbally.
 Supports manpower planning and management of stores and staff.
 Execute new store openings and re-fits by looking at prospective sites and evaluate new location.
 Assess product quality, defect rates and take necessary corrective, preventive actions with suppliers when needed.
 Ensure that the visual presentation of all stores represents the Brand and Company image and work closely with visual display staff to decide how goods should be displayed.
 Responsible of planning and implementing the local/seasonal promotional and advertising.
 Ensure that staff develops the skills and qualities required to deliver and develop the retail platform function and maintain high standards of service.
 Attends trade shows and industry association meetings. Provides product feedback and customer comments to marketing teams.
 Responsible for all activities ordering, commercial negotiations and delivery chasing concerned with purchasing goods (Textile, shoes, etc.).
 Meeting with suppliers and managing the distribution of garments, by negotiating cost prices, ordering new garments, agreeing timescales and delivery dates, and completing the necessary paperwork.
 Monitoring slow sellers and taking action to reduce prices or set promotions as necessary.
 Analyzing previous season’s sales and reporting on the current season’s lines.


Operation Skills

 Ensure that all staff and stores adhere to compliance requirements in relation to operational activity and company policies and procedures.
 Manage the operational activities for all retail units such as maintenance, utilities and repairs.
 Lead managers to ensure that all staff are positively motivated and that poor performance is addressed using the appropriate method.
 Attend and contribute to regular shops sales and operations meetings in order to build effective communication a cross the shops.

Merchandising Skills

 Planning product ranges and preparing sales, stock plans, analysts, stores, suppliers and controlling stock levels based on forecasts for the season.
 Liaising with buyers, analysts, stores, suppliers and distributors.
 Analyzing every aspect of bestsellers (i.e. The bestselling price points, colors and styles) and ensuring that bestsellers reach their full potential.

Shop Manager at Fawzi AlSaa'd & Sons Co. - Vicenza Moda

• Jordan - Amman
• March 1996 to September 2004

Responsibilities

 Launching new High-end men’s wear Brands ““Pal Zileri, Versace, Brioni, Old Brue and Artiole” in Jordan
 Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget.
 Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates.
 Solve critical store operational problems including customers’ complaints, In order to ensure operational effectiveness and to increase customers’ satisfaction.
 Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives.
 Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the shop manpower is effectively matched to operational requirements in a cost effective manner.
 Prepare management information reports on store performance in order to allow informed decision-making.
 Manage shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties.
 Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the shop window, placing orders and other.
 Ensure the effective communication of sales plans and targets to the shop team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding of sales targets.

Sales Representative at Al-wasilah Trading Est.

• Jordan - Amman
• March 1995 to March 1996

Responsibilities

 Selling the Italian household goods to the retail shops in Jordan.
 Responsible of applying and pricing tenders.
 Receiving the household shipments from customs and pricing it.

Sales Representative at Byblos Trading Group

• Jordan - Amman
• July 1994 to March 1995

Responsibilities

 Selling the Italian men’s wear brands “Byblos, Boss, and Enrico Covari” and shoes “Moreschi, Steamer, and Nipmar”.
 Receiving goods from warehouse and manage the transfer of them between the branches.
 Follow-up the clients needs and ensure that customer service is maintained at the highest level in the shop.
 Goods replenishment and recovery.
 Windows merchandising shills, floor layout and display point.