customer service specialist
amideast
Total years of experience :8 years, 0 Months
Implement AMIDEAST procedures and systems.
Handling Customer Complaints received from Call center on daily basis
Provide high quality, consistent information on all AMIDEAST products and services to walk-in customers
Present a professional image in all client contact accurately process registration for different services using the ProClass
Receive payments andissue receipts and refunds as required for all AMIDEAST products and services and presenting daily cash reconciliation to Finance
Distribute SAT scores to customers accurately.
Handling AMIDEAST official Facebook and Instagram accounts, replying to all
messages and comments besides scheduling posts.
The facial points of collaboration between Raya call center agency and AMIDEAST.
Checking internal departments and client’s emails.
Reporting workloads and tracking sales.
Handling clients’ requests and complaints, and cash handling.
Proactively offer AMIDEAST services and sales where suitable.
Administer F2F and remote proctoring test for (TOEFL ITP, TOEIC Bridge andTOEIC Listening & Reading).
Proficient usage of Zoom Application.
Strictly Comply with Testing Procedures.
Assists in responding to SAT and local registration inquiries.
File Irregularity reports for unusual situations
Provide security at the testing facility.
Ensure all locks and security systems are properly used.
Responsible for holding keys to the testing facility.
Respond to temporary crises and difficult situations; e.g., technical
malfunction.
Act as representative of Prometric and proxy for the testing client.
Receive candidate telephone calls, and provide appointment confirmations
and directions to the test center.
Organizing and reporting program, findings and implementing necessary measures.
Collecting data in terms of registration, reporting and certification.
Organizing critical documents to be sent to clients.
Creating spreadsheets of interview findings per interviewee.
Assisting in auditing certification.
In charge of setting up learning Management System (LMS)
Graduated from the Faculty of English Commerce, Accounting department
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