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Kiran Rupani, Procurement & Customer Service Manager

Kiran Rupani

Procurement & Customer Service Manager ·Flint Middle East LLC

United Arab Emirates

Master's degree, Finance

Work experience

Total years of experience: 14 years, 8 months

Procurement & Customer Service Manager

July 2016 - Present

Flint Middle East LLC

Dubai, United Arab Emirates Hybrid

July 2016 - Present

Responsible for end-to-end demand and supply planning, inventory management, and international logistics coordination across regional markets. The role ensures alignment between sales demand, supply availability, and logistics execution to maintain high service levels while optimizing inventory within a free zone operation.
Key Responsibilities
Demand & Supply Planning
Develop demand forecasts using historical sales data, market trends, and planning tools such as Slim4.
Translate demand forecasts into supply and replenishment plans in coordination with production plants and suppliers.
Monitor forecast accuracy and continuously refine planning parameters including reorder points and safety stock.

Inventory Optimization
Manage inventory levels to balance service levels with working capital targets.
Calculate and maintain safety stock, reorder points, and stock coverage across product lines.
Support product transitions, new product introductions, and phase-outs.

Logistics & Trade Operations
Coordinate international shipments including import/export documentation and customs clearance.
Work closely with freight forwarders, shipping lines, and customs agents to ensure smooth cargo movement.
Ensure compliance with UAE customs regulations and free zone operational requirements.

Customer Order Fulfilment
Coordinate order processing and shipment planning to meet customer delivery expectations across regional markets.
Communicate proactively with customers regarding shipment schedules, stock availability, and supply constraints.

Performance & Reporting
Track key supply chain KPIs including service levels, forecast accuracy, and inventory turnover.
Achieved OTIF (On-Time-In-Full) performance above the 2025 service target, ensuring consistent delivery reliability to customers.
Prepare operational and planning reports to support management decision-making.

Cross-Functional Coordination
Act as the interface between sales, supply chain, logistics, and manufacturing teams.
Support supply chain improvement initiatives and operational efficiency projects.

Company industry:
Industrial Production
Job role:
Purchasing and Procurement

Accountant

January 2015 - July 2016

4photography FZ LLC

Dubai, United Arab Emirates

January 2015 - July 2016

SELECTED PERFORMANCE HIGHLIGHTS:
 Accounts Receivables
o Secure revenue by verifying and posting receipts; resolving discrepancies
o Verify that transactions comply with financial policies and procedures
o Prepare, verify, and process invoices
o Summarize receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.
o Resolves collections by examining customer payment plans, payment history, credit line etc.
o Prepare monthly accounts receivables aging report.
 Accounts Payables
o Review and verify invoices
o Set invoices up for payment; enter and upload invoices into system
o Track expenses and process expense reports
o Prepare and process electronic transfers and payments
o Reconcile accounts payable transactions
o Monitor accounts to ensure payments are up to date
o Research and resolve invoice discrepancies and issues
o Maintain vendor files and correspond with vendors and respond to inquiries
o Provide supporting documentation for audits
o Prepare monthly reports; Accounts payable bill summary, Uncleared cheques, Accounts payables transaction report by vendor
 Other
o Documenting financial transactions by entering account information.
o Recommending financial actions by analyzing accounting options.
o Reconcile financial ledgers and records; prepare financial statements.
o Assisting Managing Director in finalizing accounting dashboard for reporting purposes.
o Prepare Purchase Orders after obtaining quotations from suppliers and verifying products meet all specification.

Company industry:
Internet & E-commerce
Job role:
Accounting and Auditing

Operations-Senior Executive

October 2012 - December 2014

Ruby Rayna Fashion Llc

Dubai, United Arab Emirates

October 2012 - December 2014

SELECTED PERFORMANCE HIGHLIGHTS:
 Accounts Receivables
o Update receivables by totaling unpaid invoices.
o Maintain records by microfilming invoices, debits, and credits.
o Verify validity of account discrepancies by obtaining and investigating information from sales, store promotions, customer service departments, and from customers;
o Resolve collections by examining customer payment plans, payment history, credit line
o Summarize receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing aging reports.
 Accounts receivables Deduction Management
o Research and resolve customer deductions; coordinate with business partners to resolve contested items, recommend appropriate action for item handling.
o Resolves valid or authorized deductions by entering adjusting entries.
o Resolves invalid or unauthorized deductions by following pending deductions procedures.
 Inventory Management - Compiles and maintains records of quantity, type, and value of merchandise, stocked in establishment.
o Inventory Stock check
 Monitor and maintain current inventory levels; tracks orders.
 Verifies clerical computations against physical count of stock and adjusts errors in computation or count, or investigates and reports reasons for discrepancies.
 Investigate and reconcile variances in inventories and suggest corrective models to improve accuracy and validity of inventory system.
 Prepare list of defective items and recommends survey of unusable items.
 Ensure that Tally ERP9 system is updated, transactions are posted to support accurate purchase order completion.
 Consulting with the Sales and Customer Service teams to obtain feedback on material quality and sales forecasts; report changes or conditions that could affect the Business.
 Offer new ideas to support fulfilment of department goals and procedures to the General Manager for continuous improvement, retention of customer base, company profitability and employee job satisfaction.
o Stock Pricing
 Coordinate with internal departments to audit pricing of existing products and implement pricing for new products.
 Run, compile, and distribute regular sales and pricing reports.
 Implement and maintain a pricing structure across the customer base.
 Assist in sales analysis of customer base as necessary.
 Other Review and audit all accounts payable, cash receipts, utility billing and other accounting records and transactions; Ensuring money is posted to correct accounts and all accounts balance.
 Assisting in Senior Management in finalizing financial statements

Company industry:
Retail & Wholesale
Job role:
Administration

Intern-Trade Finance

December 2011 - June 2012

Siemens LLC

Dubai, United Arab Emirates

December 2011 - June 2012

6 Month Internship at Siemens LLC­ Trade Finance Roles and Responsibilities included assisting in:

● Preparing relevant LC documents for bank submission
● Coordinating with bank on accuracy and completeness of LC documents
● Review of Bank Charges pertaining to LCs
● Issuing letters for subsequent release of bank guarantees

Company industry:
Financial Services
Job role:
Accounting and Auditing

Intern-Forensic Investigation Department

July 2010 - August 2010

ernst&young

Dubai, United Arab Emirates

July 2010 - August 2010

Forensic investigation performed for one of the leading global bank (priority account of Ernst&Young).
The review involved
identifying sanctioned red flags for further investigation.

Company industry:
Accounting
Job role:
Accounting and Auditing

Intern-Accounts

February 2010 - March 2010

tradeline

Dubai, United Arab Emirates

February 2010 - March 2010

1 month internship at Tradeline LLC, Al Ghurair Group. Roles and Responsibilities included assisting Finance Manager in:
● Preparing bank reconciliation statements
● Petty cash reconciliation
● Maintaining cheque register

Company industry:
Other Business Support Services
Job role:
Accounting and Auditing

Education

International University of Missouri

September 2013

September 2013

Master's degree, Finance

United Arab Emirates

GPA (percentage): 80%

GPA (percentage): 80%

Completed Master's in Finance field

manipal university

June 2010

June 2010

Bachelor's degree, Finance

United Arab Emirates

GPA (point): 3.65 out of 4

GPA (point): 3.65 out of 4

Received 15% scholarship in 5 of 6 semesters of graduation

our own english high school

June 2007

June 2007

High school or equivalent, commerce

United Arab Emirates

GPA (percentage): 79.5%

GPA (percentage): 79.5%

Completed schooling at Our Own English High School in Commerce Stream

Skills

Customer Service Management

Expert

Demand Forecasting

Expert

Supply Chain Management

Expert

Inventory Management

Expert

Logistics

Expert

Pricefx

Intermediate

Qlik

Intermediate

MS Office

Intermediate

Inventory Management

Intermediate

Administration

Expert

SAP system

Intermediate

purchase

Expert

slimstock (SLIM4)

Intermediate

SAP

Intermediate

supply chain management

Intermediate

logistics management

Intermediate

warehousing operations

Intermediate

logistics planning

Intermediate

logistics

Intermediate

material master data

Intermediate

supply planner

Intermediate

demand forecasting and planning

Intermediate

Social profiles

Personal Website
Personal Website

Languages

English

Expert

Hindi

Expert

Training and Certifications

Certifications
ASCM CSCP
Jul 2022 - Jul 2022

Hobbies and interests

Reading
Sports
Photography
Writing