Senior Specialist Learning and Development
Abu Dhabi Media Network
Total years of experience :9 years, 10 Months
Analysis to determine the annual training needs of employees.
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Draw annual training plans for management and human resources.
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Manage projects from inception to completion, ensuring timely delivery and Employee satisfaction.
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Designing and developing training programs through outsourcing and in-house training
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Schedule annual training plans for individuals and work teams regularly.
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Follow-up, supervise and organize training courses that improve employees' skills according to their training needs.
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Supervising training materials and suggesting appropriate improvements according to the needs of each division.
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Management and maintenance of in-house training facilities and equipment
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Research and recommend new training methods.
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Conducted thorough market research to identify new business opportunities, leading to increased revenue streams.
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Determine appropriate training methods and activities, on-the-job training, and professional development lessons.
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Communicate with experts regarding the design of appropriate training materials.
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Thoroughly evaluated vendor proposals, selecting partners who provided the best value for the organization's investment.
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Generated reports detailing findings and recommendations.
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Gathered, organized, and input information into a digital database.
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Developed effective improvement plans in alignment with goals and specifications.
Gathered and organized materials to support operations.
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Aided colleagues, managers, and customers through regular communication & assistance
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Drove workflow improvements by streamlining processes.
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Received and responded to customer requests via letters, emails, telephone calls, and in-person interactions.
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Entered data, generated reports & produced tracking documents.
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Provided performance reviews and tailored employee feedback to facilitate professional development.
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Provided leadership and direction for employees, supervising activities to drive productivity & efficiency.
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Produced detailed monthly productivity reports to identify areas of improvement & formulate targeted action.
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Led and motivated booking teams to finish booking directly.
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Defined strategic Key Performance Indicator (KPI) targets for direct reports, consistently monitoring performance to drive successful results
Built strong relationships with the operations team to support business development opportunities and improve service.
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Reached out to customers after registration and completing courses in the system to suggest additional services.
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Maintained up-to-date knowledge of courses provided monthly.
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Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
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Communicated professionally with colleagues, freelancers, and clients.
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Analyzed transaction reports identifying staff trends.
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Monitored staff performance levels, implementing development & training schemes to build team capabilities.
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Led and motivated booking teams to finish booking directly.
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Resolved customer problems by answering questions.
Management
Graduated high school from Hafsah Bint Sireen Girl`s School for secondary Education, Abu Dhabi, Al sila, UAE.
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