Previous Branch Manager Oman
Technograph llc.,
Total years of experience :26 years, 2 Months
Heading the Profit Centre
Bespoken decorative Crystal Chandeliers for Luxury Projects Marketing, Designing, fabrication, Installation and Maintenance.
The current role expects me satisfy the Business Development activities of the company, operational activities, Technical and customer support issues.
Currently supervising a team of 65 field staff, & Team leaders, 6 back Office and 6 technical (Call centre staff).
Achievements:
Bagged the OTAR (Over the Air Re-Charge) Project of Etisalat through a public tender and Roll out please is in process.
Implemented new credit control polices and reduced credit risk
Increased the customer foot print from 3000 to nearing 4000.
Maintained the performance of the company right from the beginning even during the financial downturn and competition dipped in sales.
Responsibilities:
Monitoring daily transactions worth 5 million AED and 150, 000 data.
Spearheading the analysis and identification of key product and industry solution gaps in view of market trends, and addressing them through business development activities.
Monitoring the daily activities of the field staff and Team Leaders.
Falling back for Support on field and in house issues when team members have a stumbling block.
Sales job involves 70 percent farming and 30 percent hunting job.
Establishing and maintaining client relationships through corporate presentations, after-sales support, and promotional activities like road shows.
Presently trying to implement a location based CRM Solution for the company.
Joined as the marketing consultant and was promoted to the position of senior marketing consultant during the 13th month of service and also was ordained with additional responsibility of the Infrastructure and GIS Division.
Achievements:
• Was instrumental in forming a joint venture with Avineon India Pvt Limited for doing GIS, IT and Engineering solutions. Slated for promotion as manager, handing the business division as a profit center and executing independent responsibilities.
Responsibilities:
• Identifying target customer segments, driving product positioning functions and formulating market penetration plans for engineering and 3D modeling software.
• Spearheading the analysis and identification of key product and industry solution gaps in view of market trends, and addressing them through business development activities.
• Establishing and maintaining client relationships through corporate presentations, after-sales support, and promotional sales, thereby achieving organizational objectives of increasing customer base, maintaining excellent retention rates, and augmenting customer referral patterns.
• Evaluating customer research results, software market conditions, competitor data and implementing changes in marketing plan as required.
• Managing brand communication strategies and developing plans consistent with the overall goals and objectives of the business.
• Delivering all marketing activities within the agreed budget and directing marketing and sales staff as per budgetary allocation.
• Keeping close tabs on market dynamics. Collating information and formulating strategies to optimize performance parameters and business outputs.
• Ensuring that all marketing and sales plans are optimized within set budgets and innovating new strategies to lower fixed and variable costs.
Achievements:
• Played key role in increasing the number of industry customers from a hand full to over a hundred.
• Innovated new sales strategies and implemented them accordingly to increase the sale of HP Plotters, thereby positioning it as the No.1 performing company in India.
Responsibilities:
• Spearheaded the implementation of CRM strategies to effectively develop relationships with clients to ensure long term associations and generate repeat business.
• Actively and successfully managed the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management team.
• Organized, motivated and led a sales team for commercial clients, composed of 8 engineers, to meet and exceed set sales targets and monitored performance of staff to maximize sales potentials.
• Planned, organized and coordinated with principals like Autodesk, Bentley, PTC, KLG Systems and Research Engineers to arrange promotional activities like advertising, road shows and trade shows.
• Conducted customized presentations to potential clients, achieved targets / KPI’s by generating leads, asked probing questions to identify needs, and sold benefits based on clients needs in the form of tailored solutions.
• Established brand equity in targeted markets. Encompassing strategic marketing, sales brand positioning, business development with associated financial planning.
• Identified new business opportunities using Hitwise, relevant research tools and other sector specific targeting tools to increase customer base. Met and exceed sales targets.
Achievements:
• Was designated as Kerala’s number one dealer for the company.
• Was a key player in the in launch of new products like Panasonic EPABX and Key Telephone System. Also won large installation contracts and AMCs.
Responsibilities:
• Analyzed, evaluated, and monitored current business process and work flows thus leading the improvement process to cut costs and improve efficiency.
• Led a team of 15 executives with the objective of formulating brand positioning exercises with a view towards achieving targets and maximizing profits.
• Spearheaded the overall operations of the company by providing IT based solutions - network solutions, telecom solutions, software solutions and Servers, PC’s.
• Insured the financial viability and liquidity of the branch through scrutiny of projections, trends, revenue and cost analysis
• Recommended appropriate balance and use of resources to minimize variable costs and increase incremental profits.
• Recommended corrections or budget transfers based on past performance and future forecasts.
Accomplishments:
• Trained over 1250 students in hardware basics starting from pre-university, diploma and engineering students.
• Successfully arranged placement of over 150 students in India and abroad.
Responsibilities:
• Identified options for potential solutions and assessed them for both technical and business suitability. Innovated and set ambitious sales targets and drafted marketing and sales plans.
• Spearheaded the development of structured lessons to increase the student's ability to use the various programs and computer systems.
• Liaised with clients, contractors, and suppliers to ensure a streamlined, time and cost effective process as well as provided high and low end IT systems to corporate clients.
• Pioneered the analysis of IT training needs in the company and effectively designed handouts, manuals, seminars, and exercises to meet those needs.
• Led systems analyses, costing and bidding activities while concurrently worked closely with programmers and a variety of end users to ensure technical compatibility and user satisfaction.
Other Relevant Positions:
• Senior Executive - Matrix Computer Yard Pvt Ltd, Kochi, India (1991-1994).
Highlight:
- Bagged the first LAN cabling order from VSSC in Kerala in the year 1992. The total length of the work was more than 3 kilometers.
• Marketing Executive - Compware Trivandrum, Trivandrum, India (1990 - 1991).
Was PEP and CEP training Sales. Lead for TQM Solutions both as franchisee staff for Aptech Computer Education Program me. Also Institutional Clients like VSSC, ISRO, TATA Tea HML, etc., for Hardware Sales and Solutions.
Selling of Siva Brand of PC's and TCS Ex accounting software. We also used to give small time solutions for Election Analysis etc., coded in C programming language.
Diploma in Business Management.
Other Relevant Training Courses: • (1991) - Anti Virus Hardware and Software – Thermax, India • (1991) - Training on EPABX - Panasonic and Escorts, India • (2004) - Product Training, Value Prompter Training and Siebel CRM training, Autodesk - India • (2002) - Business development and Placement Co-ordination CDAC - MIT, Pune, India
