Abdulaziz Abdelrahman Mohamed Mahmoud, Customer Service Sales Representative

Abdulaziz Abdelrahman Mohamed Mahmoud

Customer Service Sales Representative

A1 ENGINEERING Co. Ltd

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Bachelor degree, Electrical Engineering
Experience
13 years, 0 Months

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Work Experience

Total years of experience :13 years, 0 Months

Customer Service Sales Representative at A1 ENGINEERING Co. Ltd
  • Sudan - Khartoum
  • March 2020 to April 2024

Generate sales leads.
Data entry, template design, typing, and document review.
Database creation (editing, conversion, splitting, and merging).
Follow communication procedures, guidelines, and policies.
Scheduling meetings and sending meeting invites to attendees.
Establishing trust and positive relationships with customers.

IT Help Desk at A1 ENGINEERING Co. Ltd
  • Sudan - Khartoum
  • March 2020 to April 2024

• Run repairs and replacements on computer hardware.
• Install, format and maintain desktop and laptop computers.
• Database creation, data entry, template design, typing, and document review.
• Provide technical support for desktops, laptops, printers, scanners, screens, and mobile devices.
• Establishing trust and positive relationships with computer users, clients, and customers.

Interface Specialist at ALMOUBASHIR INVESTMENT Co. Ltd
  • Sudan - Khartoum
  • January 2019 to February 2020

Reduce the payment period.
Handle daily tasks (project progress, QHSE tasks, and team efficiency).
Owner of the self-QHSE management system as the first level to approve tasks.
Keep records of customer interactions, process customer accounts and file documents.

Project Assistant at AL-Moubashir investment Co.Ltd
  • Sudan - Khartoum
  • January 2019 to February 2020

• Support telecom teams at sites remotely.
• Reduce the time frame for making payments.
• Handle daily office tasks (project progress, tasks, and team efficiency).
• Owner of the quality health and safety environment management system as the first level to approve installation tasks.

Site Assistant at Z.B.K. TELECOM SERVICES Co. Ltd
  • Sudan - Khartoum
  • May 2016 to December 2018

Supervisor for high-level work and electrical tasks at telecom sites.
Analyze risk assessments and monitor pressure or risk activities and operations. Report unsafe conditions, near misses, incidents, and accidents to the job supervisor. Manage tasks with the Integrated Service Delivery Platform (ISDP) and smart quality control apps.

Education

Bachelor's degree, Bachelor degree, Electrical Engineering
  • at University Of Nyala
  • December 2024
Bachelor's degree, Bachelor degree, Electrical and Electronic Engineering,
  • at University of Nyal
  • January 2014

Specialties & Skills

Media & Creative
PC Software
Renewable Energy
Photovoltaics
Electrical Engineering
Windows 11
Flexibility
INSTALLATION
QUALITY CONTROL
SERVICE DELIVERY
ENVIRONMENT MANAGEMENT
MVS (OS)
TECHNICAL SUPPORT
Microsoft Office 365
COMMUNICATIONS
EDITING
SCHEDULING
CUSTOMER SERVICE
DETAIL ORIENTED
Coordination
Multi-tasking
Team player
Adobe Photoshop
Problem-solving
Google Workspace
Leadership
Virtual / Remote Work
Report writing

Languages

Arabic
Native Speaker
English
Expert

Memberships

Sudan Engineering Council
  • Graduate Engineer
  • August 2015

Training and Certifications

Customer Service Serving Customers Through Chat and Text (Training)
Training Institute:
Linkedin
Date Attended:
September 2021
Customer Service Handling Abusive Customers (Training)
Training Institute:
Linkedin
Date Attended:
March 2021
Time Management Working from Home (Training)
Training Institute:
Linkedin
Date Attended:
February 2021
Remote Work Foundations (Training)
Training Institute:
Linkedin
Date Attended:
March 2021
Executive Assistant Skills (Certificate)
Date Attended:
January 2023
Windows 11 Diploma (Certificate)
Date Attended:
January 2023
ICDL (Certificate)
Date Attended:
April 2016
IELTS (Certificate)
Date Attended:
December 2021
Valid Until:
December 2023

Hobbies

  • Football
    Arsenal Club