Mariam Helal

Managing Manages a variety of administrative activities, processes and projects working closely with PA to
• the HoS to ensure efficient and timely delivery
• Provide data input, word processing, spreadsheet and secretarial support; Assist in Admissions
• and Divisional offices, as needed
• Undertake administrative functions in the main office with reprographics, publications and
• mailings
• Ensure photocopiers are working; where possible, correct any problems as they arise.
• Stock paper at photocopy machines and printers around campus.
• Manage and maintain the main office stationary and office supply inventory
• Daily mail pickup and delivery
• Front Desk Support
• Covers Front desk/Reception Area on a regular schedule.
• Greets people on entry to school building, direct parents and visitors to the appropriate staff
• member.
• Answer telephones in a positive and professional manner, accurately conveying information,
• recording and delivering messages
• Library support
• Provides regular support in Lower and Middle School Libraries: Organize, classify and catalog
• library materials under the guidance of the Librarians
• Performs ad hoc duties as necessary
• Answers phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the school

Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Schedule appointments between doctors and patients.
• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• maintain and manage patient records
• move patients through appointments as scheduled
• Answer incoming calls and deal with inquiries
• Collect co-pays and payments
• Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
• Helps respond to medical emergencies, if necessary
• Inform patients of medical office procedures and policy
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Recording and collecting patient charges, controlling credit extended to patients and filing
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

Providing general secretarial assistance to the Office, Field Staff and visiting Missions as well as providing back up to Secretary to the Resident Representative.
• Receiving visitors, responding to routine requests for information, receiving and screening all correspondences and distributing them to various offices.
• Coordinating and monitoring multiple and diverse work processes and activities to ensure that management decisions are properly carried out and products are delivered in a timely manner;
• Being accountable for the smooth operation of the office work, support work and related systems within the Office by organizing and coordinating workflow.
• Contributing to the organization of MZFO events and ceremonies;
• Supporting office administration activities including management of stationery and consumables stores, processing of missions in the system and travel booking.
• Ensuring quality of documents requiring the Resident Representative and other Staff’s approval and/or signature;
• Performing any other duties reasonably requested by the Resident Representative and other Staff in the Field Office.

Coordinate work between company divisions.
• Distribute correspondence memos, letters, faxes and forms
• Coordinate offices procedures.
• Receive, sort and distribute the mail
• Provide general support to visitors
• Answer telephone calls and pass them on
• Photocopy and print out documents on behalf of other colleagues
• Greet and assist visitors to the offices
• Manage staff appointments
• Maintain up-to-date employee holiday records
• Coordinate repairs to office equipment
• Oversee and supervise the work of junior staff
• Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
• Cover the reception desk when required
• Contribute to team effort by accomplishing related results as needed
• Book conference calls, rooms, taxis .. etc.
• Research and creates presentations
• Order office supplies
• Maintain contact lists
• Organize and schedule meetings and appointments
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Maintain professional and technical knowledge by attending educational workshops
• Reply to email, telephone or face to face enquiries.
• Maintain appropriate filing system
• Attend telephone calls and report them to concerned persons.
• Checking incoming emails especially those important matters with regards to the project and at the same responsible to reply the emails.
• Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
• Keeping document and sending letter fax from time to time.
• Booking the manager of his schedule.
• Perform other duties assignment.