Maricris Alvero

 Manage quotations/tenders from start to finish adhering to established processes  
 Execute the full sales process,  including order‐taking,  credit checking,  order‐creation on SAP ERP  
 In coordination with External Sales,  carry out negotiations with customers within the limits of agreed guidelines 
 Collaborate with various internal stakeholders to ensure prompt and efficient response to customer requirements 
 Prepare/Issue Order confirmations,  Order Status Reports,  Purchase Orders,  Shipping documents and Quality 
certification packages 
 Ensure appropriate maintenance of all necessary customers and project files including Order Book & CRM (Salesforce) 
 Prioritise multiple projects,  consistently meet challenging deadlines and effectively assimilate contractual,  technical,  
and commercial information to provide highly responsive level of service to customer requirements 
 Assist inter‐company and API audit 
 Handle accurate,  timely and appropriate maintenance of customer account creation/modification/extension 
 Assist vendor registration process 
 Handle invoicing and assist in payment follow‐up for HP,  IHA & HM orders 
 Ensure adherence of all work processes as per company compliance procedures and API / ISO standards 
 Support External Sales,  Purchasing/Logistics/Quality/Production departments as required

Working in an international context with sales, supply chain, production, finance departments and the organization.
Main responsibilities include but are not limited to:
o Supervised a team of Inside Sales Specialists
o Ensure the efficiency of enquiry to Quote process and Sales order processing
o Generated reports (Quotes, Sales/forecasts, Order status reports, KPI)
o Handled Bid Bond in coordination with External Sales & Finance
o Issued purchase and/or trade orders to internal business units
o Prepared shipping documents; Organise & oversee the logistics of all orders and ensure order dispatch adhere to
relevant incoterms and confirm delivery dates are met
o Issued/Followed‐up customer feedback forms and forward to QSHE department for evaluation
o Coordinated customer claims with respective departments
o Liaised with Quality department the completion of Quality certificates for submission to customers
o Reviewed Letter of Credits and prepare non‐negotiable documents for bank presentation
o Handled invoicing and payment follow‐up
o Attended and/or conducted audits (inter‐company, API & ISO), and vendor evaluation
o Conducted plant safety visits
o Archived all files and records as per the defined procedure
o Ensure adherence of all work processes as per company compliance procedures and API / ISO standards

• Responsible for the efficient running of the office and managing/executing daily key administration and support functions for the overall business operations:
o Management of the administrative portion of the sales cycle:
- Established and updated database entries on customer accounts, quotations, sales orders and deliveries
- Effectively handled customer inquiries and complaints
- Raised quotations, order acknowledgments, and invoices
- Monitored open orders and Updated customers on delivery schedules/ order status
- Managed logistics documentation for import/export consignments COO, Entry/Exit Bills, Commercial Invoices, Packing Lists, and other documents required)
- Checked and packed goods for dispatch and booked with 3PL providers for pick-up
- Conducted research for prospective customers and arranged meetings for the Sales Manager
- Developed and maintained good relationships with new and existing customers
- Processed return authorizations/warranty claims
o Management of the administrative portion of the supply cycle:
- Established new vendor and updated existing vendor accounts
- Issued purchase orders to approved vendors
- Dealt with all kinds of processing issues: cancellations, adjustments, stocks, shipping and forwarder issues
- Ensured precise shipping instructions are communicated to vendors/ shippers/3PL providers
- Closely monitored order and shipment status to ensure that delivery schedules/lead times are met; alert concerned parties of risks and delays
- Stock Control
- Developed and maintained good relationships with new and existing vendors
- Checked incoming goods and handled database entries of Goods Receipts
o Ensured efficient general office operations:
- Managed extensive and complex travel and visa arrangements, meetings, and hotel bookings
- Database/file management
- Handled acquisition and maintenance of office supplies/equipments
- Acted as company liaison with government offices and the bank
- Trained/Assisted various managers on SAP usage/operation
- Developed and maintained good working relationships within the organization
o Coordination with corporate offices in Quebec City, Canada & Houston, USA
o Organization of logistics in regards to travel, event planning/exhibition, etc.
o All other functions related to the efficient operation of the office.