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Marko Aleksic, General Manager (GM)

Marko Aleksic

General Manager (GM)·Grand Marketing

United Arab Emirates

Bachelor's degree, Hotel Management & Tourism

Work experience

Total years of experience: 13 years, 10 months

General Manager (GM)

November 2017 - Present

Grand Marketing

Dubai, United Arab Emirates

November 2017 - Present

- Magnolija Lux Hotel, Pancevo, Serbia - consulting, business plans, concept development, pre-opening phase
- Sakura Hotel & Wellness, Belgrade, Serbia - consulting, business plans, concept development, pre-opening phase
- VIBE restaurant DIFC, Dubai - Business consulting, beverage concept development, SOP’s, HR, training, P&L
- Hilton Al Habtoor City Hotel 5*, Dubai - Beverage concept development for CBG dining events
- Radisson Collection Old Mill 4*, Belgrade - Wellness consulting, implementing of new products & services
- Bauman Capital London, Belgrade office - HR, NLP & sales trainings, Project Management, CRM
- Protein Global, Belgrade, Serbia - Business development, HR, F&B trainings, SOP’s, P&L, financial calculations
Company industry:
Business Consultancy Services
Job role:
Consulting

Restaurant General Manager

December 2018 - May 2020

Armani Hotel Dubai, 3BK

Dubai, United Arab Emirates

I found this job using Bayt.com

December 2018 - May 2020

- Creating concept, SOP’s, HR, training, P&L, budgets, business development, marketing, entertainment, events
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Operations Manager

May 2016 - November 2017

Saruna Wellness \ IHG Delta Holding

Serbia

May 2016 - November 2017

Operations Manager for ''Saruna'' Wellness company, Belgrade, SRB (May.'16-Nov.'17)

- Managing 4 wellness & spa centers Crowne Plaza, Ada“Oaza” and hotel Park in BGD and InterCont. Ljubljana.
- Improving quality standards, SOP's, training materials, restyling company's identity, clients relations
- Financial planning, various analysis, cost reduction, P&L's, sales improvemnts withing departments.
- Marketing & PR activities, builing network, creating web site, SEO, on-line e-commerce, B2B sales, case studies.
- Hiring new staff, evaluating & motivating team members in order to achieve better financial results
Company industry:
Hospitality & Accomodation
Job role:
Management

GM for ''Crab Tavern'' and ''Spirito''

June 2015 - January 2016

''TGP Consulting'' at Media One Hotel

Dubai, United Arab Emirates

June 2015 - January 2016

- Full F&B financial calculations, profit margin, P&L's, cost/revenue, promotions, special events events
- Hiring new team members, training & development of FOH team, creating training materials, SOP's, table talks
- Creating recipes, My Micros and POS configuration, FMC programing. Managing attendance sheet and duty rotas
- In-charge for two restaurant managers, two bar supervisors and four floor supervisors.
Company industry:
Hospitality & Accomodation
Job role:
Management

Beverage Manager / promoted to Operations Manager

September 2013 - June 2015

DLL Emirates Restaurants LLC

Dubai, United Arab Emirates

September 2013 - June 2015

- Pre-opening of ''La Porte des Indes'' fine dining restaurant &club lounge located in The Address Dubai Mall.
- Conslulting for pre-opening of''Cafe Rouge''restaurant located in Medinat Jumeirah.
- Negotiating with suppliers, financial planning, competitive analysis, price structure, cost and revenue margins.
- Creating full beverage menu, wines and signature cocktails, training materials and SOP’s, HACCAP monitoring.
- Hiring new team members within the beverage department, introduction, guidance, training, motivating.
- Configuration of Micros POS using Symphony and EMC, creating items and recipes in My Inventory, linking
- Assisting General Manager, Business Development, Marketing and Financial managersin various tasks.
- Web design consulting, SEO, ranking, social media, HTML pages, graphic artwork, various marketing channels
- Managing entertainers and music performers, audio/video and light effects equipment and settings
- Cost & Revenue, P&L, FOC and rebate control, budget planning on monthly and quarterly basis
- Creating new events and concepts, making arrangements with event organizers, agencies and social groups
- Web design consulting, SEO, ranking, social media, HTML pages, graphic artwork, various marketing channels
Company industry:
Hospitality & Accomodation
Job role:
Management

HeadBartender / promoted to Assistant Beverage Manager

February 2012 - May 2013

Disney Cruise Line

United States

February 2012 - May 2013

- Preparing cocktails and all beverage products according to highest hospitality standards, USPH & Safe Serving.
- Twice a week holding beverage seminars in mixology, martini, whiskey, wine, beer and cognac tastings.
- According to schedule in charge of 1 front bar and 2 service bars, 3 or 4 asst. bartenders and 6 to 10 servers.
- Daily reports including income, consumption, inventory, stock controlusing Fidelio, Micros, Oars and Hub.
- Following company standards, values, guidelines and monitoring employees for whom I am responsible.
- Participating in all emergency life-saving drillsand trainings for Fire Fighting and Emergency First Response.
Company industry:
Hospitality & Accomodation
Job role:
Management

Education

Faculty of Sciences University of Novi Sad

March 2009

March 2009

Bachelor's degree, Hotel Management & Tourism

Serbia

GPA (percentage): 82%

GPA (percentage): 82%

Regional, social and physical geography, tourism and hotel management, economics, business administration, business law, three foreign languages, modern marketing concepts, strategic planning, financial management, history of art, etc..

Skills

Beverage Industry
Expert
Beverage Industry
Expert
Restaurants
Expert
Restaurants
Expert
Hotels
Expert
Hotels
Expert
Marketing
Expert
Marketing
Expert
Beverage Industry
Expert
Beverage Industry
Expert
Restaurants
Expert
Restaurants
Expert
Hotels
Expert
Hotels
Expert
Marketing
Expert
Marketing
Expert

Social profiles

Personal Website
Personal Website
grandmarketing.rs/en

Languages

English

Expert

Serbian

Expert

Training and Certifications

Certifications
HACCP Plan Development and Implementation & Auditor for Management Systems'
''Mobes Quality DOO'', accredited by ''RABQSA International''
May 2013 - May 2013
WSET® Level 3 Award in Wines and Spirits
WSETglobal.com exam, organized by the African+Eastern distributing company in Dubai, UAE
Aug 2013 - Aug 2013
Professional Bartender, Wine Sommelier and Habano Sommelier
Bartender Associations "BAR", "BarmeNS" & "IBA", "SERSA" & "Julieta"
Sep 2005 - Dec 2005

Hobbies and interests

Scuba Diving

Diving Instructor