Carrier Relations and Roaming Director
Touch Lebanon
Total years of experience :29 years, 5 Months
• Lead the Roaming unit and set the unit strategy, objectives, plans, and budget
• Manage, Coach & Delegate staff members
• Conduct negotiations & roll out new roaming partners
• Launch Roaming projects/tools
• Achieve targeted roaming revenues
• Re-established Roamware as a preferred supplier for the most of the Operators in the region, leading to swapping competitor’s installed solutions with Roamware’s.
• Achieved targets
• Established strong relationships with key executives within the Operators.
• Managed resources in the region
• Achieved Targets.
• Opened new markets (Iraq, Saudi, South Sudan, etc..)
• Established strong relationships with key executives within the Operators.
• Achieved Targets
• Built the Sales team
• Established strong relationships with key executives within the Operators.
Aug 2004 - June 2006:
Account Manager (Based in Sanaa-Yemen)
• Responsible for SabaFon account (Yemen leading GSM Operator), based in Yemen & reporting directly to Dubai Regional Headquarters for the Middle East.
• Exceeded targets & achieved sales of around $60 million, hence was promoted to handle Etisalat Account in Abu Dhabi, UAE.
July 2006 - May 2008:
Lead Account Manager for Etisalat Group (Based in Abu Dhabi-UAE)
• Responsible for Etisalat Global Account
• Re-built the relationship with Etisalat after a previous bad history.
• Created opportunities at various levels within Etisalat UAE & Etisalat Group.
• Built the Unit from scratch
• Overlooked 4 major divisions having 54 employees (Service Centers, Distribution Channels, Corporate Sales & VAS/Service Providers)
• Established 5 Regional Service Centers all over Lebanon
• Overlooked a network of 12 Distributors, 40 dealers in addition to 700 cellular shops all over Lebanon.
• Pioneered the first Mobile Banking application & Vehicle Tracking (Fleet Management) solutions in Lebanon & the region
• Orchestrated the procedures formulations of my unit which were previously non- existent, leading to a successful audit & ISO 9002 award
• Participated in international tender preparations where I went abroad for field visits & market assessments.
Attended the following trainings & seminars :
-Management Development Program (Management&Venture Synergy& Benson Payne ltd)-3 Modules:
•Leadership&Communication
•Team Working&Problem Solving
•Performance&Change Management
-Creative Problem Solving & Decision Making (Meirc Training& Consulting)
-High Performance Teams (Meirc Training&Consulting)
-Middle Management (Meirc Training&Consulting)
-Win Win Negotiations Skills (Meirc Training&Consulting)
-Strategic Marketing Management (Lebanese Management Association)
-Managing People Seminar (Middle East Management Center)
-Telecom Essentials (LIDO)
-Benchmarking Professional Management (Middle East Management Center)
-Strategic Management & Business Planning (Dr Tony Jbeily)
-Marketing Basic Elements & Strategies (LAU)
-Time Management (Meirc Training &Consulting)
-Managing a Sales Team (Meirc Training&Consulting)
-CRM Customer Relationship Management (BM Consultancy, John Bakhos)
-The New Millennium Manager (LAU)
-Technical for Non-Technical People (LibanCell)
-MS Projects 2000 & MS Outlook(New Horizons)
Seminars:
-Mobile Location Services-London
-Selecting &Managing Distribution Channels for Mobile-London
-Mobile Financial Services- London
Was based in Abu Dhabi, worked as Sr Sales Engineer with some companies in the oil field supplies domain (not the Telecom domain, which I entered in 1999 with LibanCell as detailed above), products included ultrasonic testing equipment, infrared imaging equipment, safety equipment, UPS systems, etc… . Details can be provided upon request,
Despite the fact that these years helped a lot in building my Sales knowledge in general, however since these years are not relevant to my extensive Telecom experience that started in 1999, I preferred not to mention irrelevant details here.