Mazen Ahmed Bawazir

Company Position: Team Leader

Major Roles:
 IT Infrastructure Project Manager (ERP- SAP Project)
 IT Infrastructure Project Manager (ERP- MTech Project)
 SAP Basis Team Lead.

Management Duties and Responsibilities Include:

- Responsibility of the planning, execution and closing of the projects.
- Accountable for managing SAP & Non-SAP Production Environments.
- Submitting project document such as Project Charter, Stakeholders registry, Project Plan, Weekly Progress reports, and Closing forms.
- Project owner weekly progress reports & presentations.
- Leading teams through complex program and project tasks. Detail oriented, delivery-focused and able to motivate teams.
- Facilitates a positive team environment. Anticipates and identifies issues inhibiting the attainment of project goals, develops and implements corrective actions as necessary.
- Set clear goals and stay focused on the task at hand, manage team escalation and SLA.
- Accountable for Managing Databases both Production & Test environment of the company.
- Following project management methodologies such as PMI or ASAP for SAP.


Technical Duties and Responsibilities Include:

- Design the Technical Architect and the System Landscape on the required platform (High Availability “HA”, Standalone systems, Three-Tier Architect, , , Etc.)
- Implementing SAP Components ( ECC, CRM, EP, BOBJ, PI, TM, BI and Solution Manager) for 700+ Concurrent Users.
- Hardware sizing tailored to the designated environment.
- Installation and post installation of SAP components
- SID conversion of SAP on SQL/Windows. - Splitting central instance from DB instance
- Upgrade the system to N -1 and Perform system Migration and System Copy
- Disaster Recovery Strategy.
- Configuring E2E Root Cause Analysis, Maintenance Optimizer in Solution Manager
- Configuring/troubleshooting solution manager diagnostic and Early Watch Reports
- Adding Systems, Configuring Service Desk, etc in Solution Manager
- Scheduling, Scripting and Taking Database Backups Online/Offline on SQL
- Performing Database restore and recovery of SQL DB
- Configuring/Maintaining Email/Fax through SAP (SMTP) and SAP router .
- Wily Interscope, Java Workload analysis, Thread dump analysis, Change analysis
- Opening customer messages and maintaining system data in service market place.
- Configuring TMS on SQL/Windows - Applying patches & kernel updates
- Client copies (Local, Remote and Export/Import) - Post installation check, System outages
- Creation of users/authorizations, Logon Load Balancing, Workload Analysis
- Update Processing, Spool Administration, BG Job Administration, Operation Modes
- Analysis & Monitoring Tools - System Logs, Dump Analysis, Work Process Overview

- OS/DB Migration Portal NW 7.0 on Windows 2003 - Microsoft Cluster (MSCS) to AIX 6.1
- Homogeneous System copy Portal NW 7.0 (Windows 2003 to Windows 2008 R2)
- Upgrade Portal NW 7.0 to NW 7.3 on AIX 6.1 with Oracle 11g
- Install and manage SAP ECC 6.0 with EHP4/NW 7.01 on AIX 6.1 with Power HA
- Install and manage NW 7.01 (Portal) on AIX 6.1
- Install and manage NW PI 7.11 on AIX 6.1
- SAP Performance and Oracle database tuning
- Solution Manager - Maintenance Optimizer, Solution monitoring, Charm ( Change Request Management), SMD, root Cause Analysis, Service Desk
- User and roles creation and management
- User and roles assignment
- SAP Monthly performance report
- Day to Day Operation Activities which include:
o Backup monitoring and problem solving (DB12, DB13)
o Performance monitoring & Problem solving (SM50, ST06, ST02, ST03N, STAD, ST05)
o Database management, monitoring and problem solving (DBACOCKPIT, DB14, DB16, DB17, DB20, DB21, BR*tools, RSANAORA, RSORAISQN)
o CCMS management & alert monitoring (RZ21/RZ20)
o Batch management and monitoring (SM36/SM37)
o Health Check (SM21, ST22, SM13, SM12, SM04, SM50, ST03N, DBACOCKPIT)
o Spool and Temse Management (SP01, SPAD)
o ICM and Web service management (SMICM, SOAMANAGER)
o Profile management (RZ10, RZ11)
o Transport management (STMS)
- SAP Front-end Server installation