Business & Administration Manager
Alpha-Apps FZ LLC
Total years of experience :17 years, 10 Months
1. Enhance the employees and company performance.
2. Improve efficiency and effectiveness.
3. Develop internal policies and producers.
4. build internal strategy and monitoring the external approaches to align the whole process with the objective
5. Build a competency-based structure of business and define the core competencies for each person of the partners
6. Divided the company's goals into milestones and evaluate the (current situation vs. the expected situation)
7. Track the company progress report and minimize the deviation ratio from the objective
8. Guide, encourage and motivate the talents
9. Serve, advice and handle paper work of employees
10. Develop a strategy to recruit and retain expertise
1. Project Management skills:
Understanding client's OD structure
Identify potential opportunities for consultancy.
Initiating a professional (project progress reporting Sys.)
Obtain client feedback about instructor’s performance
Analyze market needs identify and manage channels of communication with existing and potential clients and build an effective relationship with them. Arrange and manage events for clients.
Provide value adding HR Learning & Development consultancy services to clients which include:
Analyze the client’s internal environment and objective, and suggest the needed skills to achieve those objectives by delivering a variety of training solutions and forecasting the future trends of learning & development.
Design a customized training outline that meet the client needs and improve the Learning process within their organization by allocating its resources.
Partnership with the clients, provide guidance and advices to overcome potential challenges.
Major Clients and project I was a project manager for:
Launching a (SPHR Course 08/2013) in our premise
GORS "General Organization for Remote Sensing”
Al Akeeleh Takaful Company - Syria
Globemed - Syria
STE "Syrian Telecommunication Establishment"
Syriatel
MTN - Group
University of Damascus - Syria
2. Business Learning club:
Develop Learning Concept (Business Learning club -BLC)
Draw the strategy of BLC (Vision, Mission, Values, ...etc)
Communicate with the services suppliers and conduct the mutual value Manage the project from technical & logistical perspective.
Design the media plan (design online/offline commerce and Adds) plus develop the marketing identity in the basis of the learning needs.
Senior HR Officer
1. Involve workforce in the departmental and organizational goal and direction through effective communication
2. Managing the resistance of changes by promoting the abilities of adaptation.
3. Worked towards minimizing employees’ turnover ratio, enhancing retention and job satisfaction and ensured there's no "adverse impact" or "Discriminatory Practice" within the organization.
4. Assisted in writing the Man-power development strategy to raise talent, code of ethics, employees’ handbook, internal Policies producers and specific job description.
5. Designed KPIs plus the monthly or yearly performance appraisals and set failure-success criteria.
Business Development Manager
1. Meet with Clients and other logistics mangers.
2. analyze jobs, operations & processes
3. Assign duties & responsibilities for each member, considering their (KSA), aiming to raise productivity and improve efficiency.
1. Handling clients inquires and complains, take immediate action if possible or escalate cases to the right department or to the Customer Relation Manger.
2. Informing the clients about our services, help them solving their problems & teach the clients how to use the cell-network products and services efficiently and effectively.
1. Manage the Branch logistics, handling customers’ complains and inquiries,
2. Managing the Branch cash box,
3. Preparing and entering accounting data it into the system and the related reports to the owners.
HND The Highrt National Diploma