Mina Rai Asham Endrawes - PMP-PMI, E Commerce Manager

Mina Rai Asham Endrawes - PMP-PMI

E Commerce Manager

Gulf Fashion

Location
Kuwait - Hawali
Education
Bachelor's degree, Accounting
Experience
11 years, 6 Months

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Work Experience

Total years of experience :11 years, 6 Months

E Commerce Manager at Gulf Fashion
  • Kuwait - Al Farawaniyah
  • My current job since November 2021

1-Developed and implemented e-commerce strategies to increase sales and website traffic, AOV, and LTV by 20%.
2-Managed the e-commerce platform and website,  including product listings,  pricing,  and promotions.
3-Overse online marketing campaigns,  such as search engine optimization (SEO),  pay-per-click (PPC),  and social media marketing.
4-Managed customer relationships,  including order fulfillment,  customer service,  and returns.
5-Analyze website traffic and sales data to identify trends and opportunities for improvement.
6-Stay up-to-date on the latest e-commerce trends and technologies.
8-Optimized E-commerce operation costs achieving 25% cost reduction.

E-commerce Manager at Hassan's optician
  • Kuwait - Al Kuwait
  • January 2018 to October 2021

Possess a strong knowledge of the eCommerce space including competitive strategies, marketing strategies, product development, consumer research, usability best practices, and industry trends

Develop subject matter expertise in assigned product categories and take ownership of daily business administration on assigned accounts

Develop, monitor, write and update product content contained on eCommerce websites/portals

Senior Customer Service Executive at Dar Alshifa Hospital
  • Kuwait - Hawali
  • May 2013 to May 2018

welcoming customers &visitors and guiding them to the concerned person/ department,
Receive and relay telephone messages
Manage spreadsheets
Prepare agenda for meetings & takes notes
in addition to basic Secretarial duties such as typing, and expertise in the use of office equipment and common software applications such as word processing spreadsheets or graphics,
dealing with insurance companies both international & Local

translator & Arabic adviser at HotQ8deals
  • Kuwait - Al Farawaniyah
  • November 2012 to April 2013

translated HotQ8deals.com form English to Arabic

Education

Bachelor's degree, Accounting
  • at assiut university
  • September 2009

Bachelor Degree of Commerce , Accounting department , English Section

Specialties & Skills

Customer Care
Executive Secretary
Insurance Claims
Company Secretarial
Receptions
CUSTOMER SERVICE
COMMUNICATION SKILLS
COMPUTERIZED ACCOUNTING
PRESENTAION SKILLS
MS WORD- MS EXCEL
Web Design
analysis skills
organizational Skills
prioritization Skills
marketing
problem solving
marketing mix
marketing strategy
people management
magento
operation
logistics
planning
digital marketing
negotiation
purchasing
wholesale
quotations
outlook
project Management
web development
Search engine optimisation
content management
marketing communications
e business
merchandising
market research
Media Planning
System Administration
MS Project
Software Project Management
Marketing Management
Marketing Research
Key Account Management
Website Management
Agile Project Management
Materials
Business Development
Sales Tax
Team Management
Administration
Management
Accounting
Teamwork

Languages

English
Expert
Arabic
Expert
French
Intermediate

Memberships

Trade Syndicate
  • Accountant
  • February 2011

Training and Certifications

Content Marketing and search engines optimisation (Certificate)
Date Attended:
July 2022
Certified professional project Manager- PMI- PMP (Certificate)
Date Attended:
October 2020
Agile Certified Practitioner- PMI- ACP (Certificate)
Date Attended:
March 2022

Hobbies

  • walking
  • Reading
    more than 150 books in different aspects