Mohamad Ramadan, Project Manager

Mohamad Ramadan

Project Manager

Jordan Education Initiative

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Applied Health Science
Experience
5 years, 6 Months

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Work Experience

Total years of experience :5 years, 6 Months

Project Manager at Jordan Education Initiative
  • Jordan - Amman
  • August 2012 to May 2013

Project Manager, PMU Department
• Responsible for program design and management tool creation
• Risk Management and assessment
• Excellent Technical writing skills
• Excellent Team Player
o Restructured program design and adjusted timeliness accordingly
o Created tools and forms that facilitate program management and follow up
o Conducted Field visits to assess implementation strategy
Proposal writing and presentation with Ministry of Labor, Ministry of Education, Ministry of Information & Communication Technology
o Responsible for restructuring motivation strategy of program
o Coordinated with strategic partners and service providers to secure internship program participation.
o Responsible for review and analysis of strategic documents

Customer Service Trainer at United States Postal Service
  • United States
  • November 2009 to June 2012

United States Postal Service, Chicago, IL 11/2009 - Present
Letter Carrier/Mail Processing
• Responsible for logistics training and delivery training of all types of media.
• Training allocation of processes involved with customers.

Restaurant Owner/Operator at Chicago Style Gyros
  • United States
  • December 2006 to November 2008

Chicago Style Gyros, Springfield, IL 12/2006 - 11/2008
Restaurant Owner/Operator
• Managed book keeping and 20 staff members of both restaurants.
• Created dining menus that would appeal to customers and enhanced the image of each restaurant.
• Increased restaurants sales by 50% and reduced inventory by 25%.
• Noticeable for high quality of work, approachability, and leadership personality.
• Governed all aspects of operations as well as training of staff members for both locations.
• Interfaced with vendors to qualify, negotiate, monitor, and approve supplied products.
• Toured the dining floor regularly to answer questions and ensure customer's satisfaction. Also, created a customer service number that would allow patrons to provide feedback and suggestions.

Education

Bachelor's degree, Applied Health Science
  • at Robert Morris University
  • May 2011

Robert Morris University, Chicago, IL May 2011 Bachelor of Professional Studies Degree, Concentration Applied Health Science Practicum completed at Harbor Medical Group (160 hours) 11/2009 Duties: Clinical and administrative

Specialties & Skills

Team Leadership
Service Delivery
Training Delivery
Training Of Staff
Customer Service
BOOK KEEPING
CUSTOMER SERVICE
INVENTORY
LOGISTICS
OPERATIONS
SALES BY
SATISFACTION
TRAINING
Presentation

Languages

Arabic
Expert
English
Expert