Mohamed Abourafia

Team Lead, Design, Install, Configure, Troubleshoot, Documentation, and overall technical support of the SITA clients network infrastructure including Routing, Switching, Security, and wireless network technologies.
Provides technical direction for the development, design and systems integration for client engagement from definition phase through to implementation.
Applies significant knowledge of industry trends and developments to improve service to our clients.
Easily recognizes system deficiencies and implements effective solutions.
Create and execute development plans as appropriate to meet changing needs requirements.
Keeps the management informed of status of development effort and serves as liaison between design team and project manager.
Communicates and enforces design and technical standards.
Performs design and solution reviews and mentor’s operation team KPIs and SLAs.
Lead internal projects to improve service.
Take responsibility for the day-to-day operation of the team, providing overall guidance and supervision.

Site Survey, Design HLD & LLD, Build-out, Install, Configure, Maintenance, Documentation, and overall support of the client's IT infrastructure including Routing, Switching, Voice, Security, Servers and 802.11 Wireless technologies.

Install, Configure, Troubleshoot, Documentation, and overall technical support of the EBGH network infrastructure including Routing, Switching, Voice, Security, IPTV, IPCam, DHCP Server, NVR, Billing Server, Data Center management and wireless network technologies.

Site Survey, Design, Build-out, Install, Configure, Maintenance, Documentation, and overall support of the client's IT infrastructure including Routing, Switching, Voice, Security, Servers and 802.11 Wireless technologies.

Prepare and deliver technical presentations explaining products or services to customers and prospective customers
•Interact with customers and engineers to assess equipment needs and to determine system requirements
•Collaborate with sales teams to understand customer requirements and provide sales support
•Secure and renew orders and arrange delivery
•Plan and modify products to meet customer needs
•Help clients solve problems with installed equipment

Wireless Networks, Telecommunications and Network courses instructor.