Territory Sales Manager
DHL Express
Total years of experience :17 years, 1 Months
• Responsible in managing a geographically assigned Sales Territory
• Periodically review territory performance by evaluating ‘Key Performance Indicators’ (KPI) and formulate business strategy.
• Presenting the territory performance on a quarterly basis to the Country Manager.
• Evaluate the processes and procedures to set standardized services.
• Actively participates as a team member to accomplish projects when required.
• Handles tasks of strategic and operational planning related to Customer logistics operations.
• Plans, implements and control goods and services between the point origin and the destination point.
• Acquired and worked closely with nearly ten (10) freight forwarders and ensured a steady revenue growth and market share is maintained within territory.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed
• Brand development, web site traffic growth, web site UI and advertising revenue.
• Developed brand strategy and statistics systems.
• Strategic Consulting, including business plan & sales strategy development.
• Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.
• Generated new development deals for a real estate development company that focuses on multi-family residential projects, including real-estate market analysis.
• Comprehensive database management and migration from SQL to Oracle.
• Give onsite and offsite classes, corporate movie and printing materials
• Responsible of IT, Mobiles, Imaging, Audio Video, Multimedia and Gaming equipment's.
• Defining on a quarterly basis the business plans including buying and marketing support from Vendors, in addition of the forecasting and budgeting.
• Working with all Category Managers in planning the seasonality marketing activities through budgeting, activity motto, promos, ATL & BTL elements & brands participation.
• Working closely with the stuff from retail manager to sales representative to set the sales issues and new business opportunities.
• Stay up to date with market in a way to introduce the latest technology.
• Setting the promotional campaigns budget and defining the market tools.
• Development and management of principals relationships and suppliers.
• Conducting of marketing presentations for current and potential clients.
• Follow up with key accounts clients for generating and increasing the revenue.
• Ensuring the vendor’s objectives and targets are met.
• Meet vendors once a fortnight.
• Draw the marketing calendar & plan the seasonal promotions.
• Manage principal & supplier relationships.
• Sign Business agreements with all the vendors & suppliers.
• Define aggressive promos for all the seasons: innovation, new, Techno leadership.
• Defining and setting up local strategies and policies due to market offers.
• Analyzing market potentiality through researches & provide solutions for development.
• Achieving the showroom Budget with the related GM Percentage.
• Maintaining the Manager plans According to the (Manpower, annual festivals, market, distribution Offers, annual budget & related profits).
• Conduct daily stock check to ensure stocks are in order (order, Receive, confirm)
• Taking care of Product Display & Merchandising, Checking of the competitors prices & following up with the category Managers to Act Accordingly.
• Inventory Control by maintaining stock holding of 15 days.
• Maintaining Constant SKU Matrix to improve the accessory sale by for more up selling.
• Manpower planning against the traffic count (footfall) to increase the Related Conversion Rate.
• Developing new plans for motivating the sales staff to increase their sale as Well as their attached ratio of the accessories.
• Maintaining reports of sales analysis on daily, monthly basis to identify the fast moving stock from the aging one & to work accordingly with the respective Category Manager to get rid of it.
• Ensure total customer satisfaction at the point of sales & providing after sale service plus the Technical support if needed and Mack a VIP file for important customer.