Client Relation Officer (CRO)
Imagin8 Creative Agency
Total years of experience :12 years, 0 Months
1- Planning publicity strategies and campaigns.
2- Writing and producing presentations and press releases.
3- Dealing with enquiries from the public, the press, and related organizations.
4- Organizing promotional events such as press conferences, open days, exhibitions, tours and visits.
5- Speaking publicly at interviews, press conferences and presentations.
6- Providing clients with information about new promotional opportunities and current PR campaigns progress analyzing media coverage.
7- Commissioning or undertaking relevant market research.
8- Liaising with clients, managerial and journalistic staff about budgets, timescales and objectives.
1-Approve loans within specified limits, and refer Personal finance (Loan) applications outside those limits to management for approval.
2- Meet with applicants to obtain information for personal Finance (Loan) applications and to answer questions about the process.
3- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting personal Finance (Loan).
5- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
6- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
7- Review and update credit and loan files
1- Retail & customer service.
2- (Payroll - Personal, Home and car loan).
3- Promote the car & home loan (Retail Department).
4- Deal with show room agencies and real estate companies.
5- Negotiate with companies (payroll) and presenting the bank offers.
6- Follow up and provide support for collecting unpaid installment.
7- Expand the car loan market share in Madrid City.
8- Adherence to the Banks Operating manual and Central Bank Guidelines.
9- Compare clients' applications with eligibility requirements according to ING Direct policies.
10- Guide clients in the gathering of information such as bank account records.
11- Coordinate with the bank staff and managing the promotion strategy for car and real-estate market.
1- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2- Opens customer accounts by recording account information.
3- Maintains customer records by updating account information.
4- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5- Maintains financial accounts by processing customer adjustments.
6- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
7- Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
ICDL (International Computer Driving license) . • Ms Office – IT – Internet Location: Ebdaa institution Homs, Syria Completion Date: January 2009