IT Engineer
Sharaf DG
Total years of experience :11 years, 4 Months
Sharaf DG is the most popular and famous brand in UAE.
Providing support to Senior Management and VIP customers as technical specialists.
Excellent problem-solving and Technical support skills.
AMC Support under SharafDG Managed Services.
Handling Full IT Infrastructure - JES Media, DIFC | GIFL, Falcon Associates, LIWA,
IT Infrastructure & Operations Management - Datacenter, Cloud, Servers, Firewalls, Networks
Sever Management - Active Directory
Microsoft: O365 administration, email creation, on-boarding, off-boarding, one-drive management IT Security - EPP, EDR, Security Controls, Access Control, Policy Enforcement and Monitoring, DLP, Microsoft O365 Security
IT Business Integration - CRM, Office 365,
Sophos EDR Antivirus Administration, Monitoring - 1400+ Machines in Sharaf DG across GCC DNS Security: Cisco Umbrella DNS Security Administration, Monitoring - Sharaf DG Networks IT Service Management - Tickets Resolution, Remote Support & Monitoring | VNC, Atera
AMC Customers Support - Assets Management, License Management, Procurement, GLPI, Atera, Sapphire Out-of-hours support 24x7
Patching: Monthly patching, Windows and application patching by using Sapphire, and Atera.
Access Points: Cisco Meraki MR 33, MR 36, Cisco Mx64, Building the VPN tunnel & VPN encryption. Switches: Configure various LAN Switches such as Huawei Switch S5720, Cisco Switches Meraki MS120-8FP for VLAN, and Fast Ether Channel configuration.
Provide technical support for POS help desk and billing software applications like OPEN BRAVO & MICROSOFT NAVISION
Responsible for Network Security and IT Support for 4 Regional offices and 40+ branches of Hamdan Trading Group LLC.
Responsible for IT Administration of Hamdan Divisions such as Money Exchange, Dunlop Tiers, Transport Logistics, Hamdan Mining and Travels.
Maintenance of 200 Desktops, 55 Laptops, 100 Printers, copiers, 35 firewall and 4 servers in Hamdan Trading Group and Divisions.
Excellent knowledge and hands-on experience with various Security products like Firewalls, VPN Gateways, Load Balancers, Routers, Switches, Nano Stations, outdoor Access Points, CCTV, Networking and servers.
Having an Excellent Knowledge of Sophos, SonicWALL, Cyberoam UTM, VPN, CCTV, Firewall, Smart cards, Biometric devices, Networks.
Responsible for IT Helpdesk Support 24*7 and Provided technical support to end-users, Expertise in handle
problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support
tools.
Responsible for the IT pre-sales and Support such as Smartcard, Biometric, Hotel Management Software, Club Management Software, Club Membership Smart card, School Management Software, VMS etc.
Handling complaint of customers and assigns the job to the technical team for realtime solutions.
Responsible for Quotation, Tender, new product catalogue designing and presentations.
Responsible for IT support Mainly rebuted Hotels, Clubs, Schools, Indian Army and other customers.
Under my supervision I got the tender of Visitor management system in HAL Korba, 2013
¬ I started my career after the graduation at Reliance Communication one of the finest and fast-growing Tele Communication company in India.
¬ I was responsible for Data Card Sales and support; Data Card means USB Internet Dongle plug and play device.
¬ I was responsible for the new leads which are generated by Online marketing and direct references my challenge was close the deal and by self-confidence I did same things many times.
¬ Developed new sales opportunities and address the needs of established accounts across the city under the Team Leader.
¬ I was responsible for business development and after sales support in Lucknow, India.
with First Division
I have passed out bachelor of computer Application.
