Marketing Supervisor, Youth Segment Insights
Saudi Telecom Company - Stc
Total years of experience :12 years, 10 Months
Key responsibilities:
- Ensuring effective Marketing & Corporate Communication services provided to the business
- Supervision of collation of market and customer requirements data
- Assisting in the design of various marketing initiatives
- Identify needs and behaviour of Youth segment based on market research & surveys, and derives relevant
recommendations
- Analyse and monitor STC performance in the Youth segment compared to competition and overall market opportunities
- Create marketing intelligence reports, such as Market Watch/Alert, Products & Services Comparison/Tracker/Testing, Market visit
Key responsibilities:
- Lead the overall customer loyalty strategy, including the development, project management and implementation of retention programs for various products and services
- Identify opportunities and implement tactics to maximize revenue and minimize churn among existing customer bases
- Analyze and report monthly usage patterns, churn, customer base trends, and customer retention projects and initiatives
- Liaise with agencies and other external vendors to develop customer contact strategies
- Design marketing campaigns aimed at retention and value preservation
- Deliver out of the box campaigns that will enrich customer experience
- Build close relationships with other business functions including product management, marketing communication and technical to execute campaigns and evaluate them periodically
- Carry out market research and customer surveys to assess demand, loyalty, brand positioning and awareness
Key responsibilities:
- Develop the Adjacent Services strategy and marketing program
- Meet Revenue targets
- Effectively use all available promotional tools to ensure the above work closely with the central team & vendors to localize products, content and promotion
- Maintaining the existing Adjacent Services portfolio of the company and envisioning new and innovative non-voice services
- Coordinate with various internal departments technical marketing, MARCOM, and Customer Service for a smooth and speedier deployment of services
- Ensure smooth tie-up with current and new Adjacent Services partners
Key responsibilities:
- Create the quarterly road map of product and services
- Design, develop and carry out Products & Services strategies
- Establish and develop Products & Services objectives and goals
- Establish product development process for all Zain product and services
- Work closely with IT team to make sure that the products and services have been technically built as requested
- Monitor the new/current products and services
- Managing the team
Key responsibilities:
- Implement First Call Resolution, Root Case Analysis, and Up sell/Cross Sell plan.
- Conduct the Spot Check and Mystery caller for contact center agents.
- Evaluate contact center agent’s calls and Remedy Tickets
- Evaluate Zain Internet and Intranet webpages contents and information
- Prepare training materials of new offers
- Prepare and announcing the scripts for the updates and incidents for concerned department
- Coordinate with various internal departments such as Operation Team, Help Desk Team, Marketing Team, IT Team, International Roaming Team, Network Team, and Sales Team for a smooth and speedier deployment of announcement and awareness
Key responsibilities:
- Conduct the main tests for the customer life cycle (Zain Services, systems, network, and business processes)
- Conduct the Mystery shopper for all Zain branches and points of sales in Riyadh to make sure that they are following the process and working according to plan
- Review and reporting all the issues found by testers' in different areas
- Present all the test results in the defect management meeting on daily bases
Key responsibilities:
- Monitor all Mobily business services
- Make sure that all the services is up and running
- Coordinate the outages and system migrations with concerned departments
- Create the daily reports for all Mobily services
Key responsibilities:
- Help individual customers to fix their technical problems in regards to DSL, Email and Dial-up connection
- Take care of the corporate customer services such as DSL, Leased Line, and Wireless connection
- Monitor Zajil’s links and connections, also the national links of KSA
Key responsibilities:
- Prepare business process templates
- Arrange files according to the file system (Soft copy & Hard copy)
- Update daily project process in project master files
- Report to Technical Consultants all the reports and findings
I've completed Bachelor degree in the major of Information Technology from Arab Open University at Feb 2012
I've completed Diploma in the major of Network Technology from The Professional Institute at 2006
I've completed Intermediate College Diploma from The Communication & Information Collage, major of Communications at 2004.