HR manager , Service Manager assistant & Community Manager
The Regional Electric & Hybrid Car Center
Total years of experience :28 years, 0 Months
* Help in designing "Strategic Planning" for the company ..."Board Member"
* Community Manager... connecting the business with the community utilizing the new era of "social Media"
* Develop marketing campaigns to increase visibility of the shop building, analyzed market demographic, defined the target market and determined advertising placement.
* Training/ educating employees on new EV & Hybrid car operation & features.
* Training shop staff (administration / service advisers and technicians) to better help customers and reach best customers satisfaction.
* Set company work policy, rules and instructions.
* Work closely with the branch manager to make sure all employees are implementing and following the company policies and regulations.
* Inspect customer's cars after performing the service to insure "Quality Control" and safety .
* Advise the customers with the recommended services
* Help the customers to better understand the "Importance of Maintenance".
* Accountable for budgeting, cost control, payroll & general accounting.
* Design and install "System" to reduce work effort & use working hours effectively.
* Work closely with "Service Department Manager" to design and develop training materials for the "Service Team" including technicians, shop foreman and service advisers.
* Design "Talented Employee System" to monitor employees work performance and take advantage of their talent by upgrade their work position.
* Develop & present presentation to various audiences.
* Set shop policies,
*Customer satisfaction consultant
* Write articles and technical bulletins of different automotive issue
* Decision maker and ability to solve problems to ensure clients and employee satisfaction
* Motivate employee to perform to their maximum potenti
Plans, organizes, schedules, and assigns all aspects of work to include minor and major repairs or preventive maintenance for vehicles.
* Help in installing "Operation Planning" for the company as manager assistant.
* Supervises and provide counseling to technicians and support personnel.
* Coordinate the work schedule of automotive shop personnel.
* Communicate efficiently with technicians, customer service adviser and upper management department to achieve best performance and customer satisfaction.
* Maintains and updates the store's "Shop Equipment" and "Diagnose equipment".
* Monitors and updates the preventive maintenance program.
* Perform mechanical handwork, diagnose running issues problems, answering technical questions.
* Help other technicians (work as a team) to solve problems and technical issue.
* Recheck work performance of junior technicians.
* Diagnose all electrical problems & fix them.
* Diagnose "Check Engine" codes
* Check all "Safety " points (Tires / ABS / SRS / Lights / wipers ...)
* Assist the "Service Adviser" to prepare for the work estimate (parts & time needed ) to perform the job.
* Train the "Fresh" technicians and guide them how to use the special tools and equipment.
* Work closely with the supervisor & report the tools needed for the work shop.
* Main duty is to identify necessary vehicle service and perform the repair, service and /or maintenance work.
* Examine customer vehicle.
* Estimate cost of repair.
* Perform services efficiently & according to dealership guidelines
* Follows dealership & manufacturer service guidelines
* Requests necessary parts.
