Mohammed Ilyas حسين, Senior Sales Customer Executive

Mohammed Ilyas حسين

Senior Sales Customer Executive

sykes

البلد
الهند - حيدر اباد
التعليم
بكالوريوس, General
الخبرات
8 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :8 years, 0 أشهر

Senior Sales Customer Executive في sykes
  • الهند - حيدر اباد
  • يناير 2020 إلى أبريل 2021

• Working with US Verizon process
• Customer will approach for the information regarding the plans, Offers, and Discounts. We will search in the Google Verizon portal and get the information and assist the customer via chat.
For Example; Regarding the current internet Price, TV channels in the USA like NBC, CNN, Fox News
Etc
• Basically why we do is to get as much information from Google and let the customer know about
The products.
• Basically we review the reviews in Google regarding Verizon services and work accordingly and
Provides 5star customer service.
• Handling New customers and Existing customers
• Supported the Team Lead and SME’s while discussing the Escalated chats

C-Store Shift Incharge في QATAR FUEL
  • قطر - الدوحة
  • أكتوبر 2018 إلى يوليو 2019

• Ensure high quality and high volume productivity.
• Checking duplicate billing on Tally
• Contacting suppliers on a daily basis to deliver required goods
• Taking customer feedback on staff to improve customer relationship
• Checking goods before getting in-store to avoid damage and expiry
• Training new cashier on Tally software
• Developing employees and their skill sets to expand the team capabilities and provide growth opportunities

C-Store Shift Incharge في ADNOC DISTRIBUTIONSC-
  • الإمارات العربية المتحدة - العين
  • مايو 2013 إلى فبراير 2017

• Ensure high quality and high volume productivity.
• Checking duplicate billing on Tally
• Contacting suppliers on a daily basis to deliver required goods
• Taking customer feedback on staff to improve customer relationship
• Checking goods before getting in-store to avoid damage and expiry
• Training new cashier on Tally software
• Developing employees and their skill sets to expand the team capabilities and provide growth opportunities

Field Sales Officer في GREENWAYS FOODS & BEVERAGES Pvt Ltd
  • الهند - حيدر اباد
  • مايو 2011 إلى أبريل 2013

• Handling Distributor maintaining Availability all stock with Distributor point.
• Visiting Market on a Daily bases, interacting with existing Clients.
• Approaching new Clients briefing about Product and closing the deals.
• Communicating with the team in order to achieve given targets.
• Maintaining Shrinkage and attrition.
• Training new Hire on process and customer requirement to deliver the right thing to the customer.
• Responsible for monitoring the performance of the sales team by establishing a system of daily reports and communications involving sales reports.

الخلفية التعليمية

بكالوريوس, General
  • في Osmania University
  • يناير 2010

Commerce

الثانوية العامة أو ما يعادلها, General
  • في Board of secondary education
  • مارس 2006

CEC

Specialties & Skills

Customer Focus
Sales Meetings
Building Customer Relations
Customer Satisfaction
Distributor Relations
ATTENTION TO DETAIL
BUSINESS DEVELOPMENT
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
CUSTOMER SERVICE
DATABASE ADMINISTRATION
DOCUMENTATION
FIRST AID
FRAMING

اللغات

العربية
متوسط
الانجليزية
متمرّس
الهندية
متمرّس
الأوردو
متمرّس

التدريب و الشهادات

Basic Fire Fighting (الشهادة)
تاريخ الدورة:
July 2016
صالحة لغاية:
July 2019

الهوايات

  • surfing social media
  • Cricket