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Mohammed Mansour, Sme Relationship Manager

Mohammed Mansour

Sme Relationship Manager·First Finance Company

Qatar

Bachelor's degree, Communication Technology & Electronics Engineering

Work experience

Total years of experience: 20 years, 10 months

Sme Relationship Manager

June 2022 - Present

First Finance Company

Doha, Qatar

June 2022 - Present

Acting as the primary contact for a portfolio of SME clients with focus on developing new business relationships and maintaining important revenue-generating client relationships. Assess the risks and impact from both the client’s and company’s perspective, identify opportunities to cross-sell
other company products and services and develop the overall client relationship strategy.
Company industry:
Islamic Banking
Job role:
Banking

Customer Relationship Manager

October 2017 - April 2022

Qatar Islamic Bank

Doha, Qatar

October 2017 - April 2022

Responsible for building and maintaining relationships with customers by educating and inform clients about the bank’s products, services and special offers, working to solve any business or technical challenges that we face in order to help with sales opportunities and acquiring new customers to the bank.
Also responsible for communication with existing customers over the phone or in person
who have issues with the organization to retain their accounts and increase loyalty
by handling their complaints and providing the proper solutions that meets their needs
according to the organization guidelines.
Company industry:
Islamic Banking
Job role:
Banking

Sales & Marketing Manager

May 2017 - October 2017

Al Wasset Technology

Doha, Qatar

May 2017 - October 2017

Responsible for planning and implementing sales, marketing and product development programs, both short and long range, targeted toward the market, and identifying marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
Company industry:
Installation & Technical Services
Job role:
Sales

Data Validation

April 2017 - May 2017

Nasser Bin Khaled and Sons Holdings

Doha, Qatar

April 2017 - May 2017

Temporary role, working in NBK Services in the finance department, supporting by conducting primary validation of the clients’ information database, complete data entry to ensure corrections appropriately by using the proprietary software, review and modify underlying rows of linked data (meta-data), which are contributing details of a provider record, in order to resolve incorrectly linked source information.
Company industry:
Automotive Dealership & Distributor
Job role:
Accounting and Auditing

Senior Customer Service Advisor

October 2015 - March 2017

QNB

Doha, Qatar

October 2015 - March 2017

Working in QNB call center, supporting retail, retail plus, QNB First & corporate English & Arabic speaking customers, Handling customers’ complaints & queries for bank accounts, credit cards & loans, selling bank products that satisfy customer needs.
Company industry:
Banking
Job role:
Customer Service and Call Center

IT Engineer

August 2014 - October 2015

National Computer Services

Doha, Qatar

August 2014 - October 2015

Managing a team of IT technicians with the below responsibilities:

* Installing and configuring computer hardware operating systems and applications (desktops and laptops) to the clients.
* Building, maintaining and configuring the LAN / WAN using Microsoft operating systems.
* Installing and configuring printers, copiers & fax machines directly and through wired and wireless networks.
* Providing instant technical support for the clients through many major events
Company industry:
Installation & Technical Services
Job role:
Information Technology

Site Administrator & Workforce management analyst

April 2013 - August 2014

HSBC

Cairo, Egypt

April 2013 - August 2014

Analyzes call center trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation also monitoring operational statistics and reporting trends. Evaluate reports and make recommendations regarding call volume statistics and staffing models that support client service level agreements.
Company industry:
Banking
Job role:
Administration

IT Specialist

July 2005 - July 2014

One Computer Solutions

Cairo, Egypt

July 2005 - July 2014

Part time job & my main responsibilities were:

• Building & maintaining computer wired & wireless networks.
• Installing and configuring computer hardware operating systems and applications.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults, and replacing parts as required.
• Setting up new users' accounts and profiles and dealing with password issues.
• Conducting electrical safety checks on computer equipment.
Company industry:
Installation & Technical Services
Job role:
Information Technology

Credit Risk Analyst

June 2012 - March 2013

Hsbc

Cairo, Egypt

June 2012 - March 2013

Responsible for reviewing applications and perform required credit checks by analyzing the financial statements and credit history of existing and potential individual clients in order to properly determine if he has what it takes to be given a loan or a credit facility from the bank.
Company industry:
Banking
Job role:
Banking

Deputy Assistant Manager / Co-Trainer

October 2011 - May 2012

Hsbc

Cairo, Egypt

October 2011 - May 2012

Delegate member for the High sales team, handling customers’ complaints & queries for bank accounts & credit cards & loans, monitoring & collecting team members’ daily scores, handling escalations & complaints from customers.
Co-trainer in the training department responsible for delivering training to new batches in training period & on the floor, training all agents on the floor for new products & campaigns.
Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Executive

December 2010 - October 2011

Hsbc

Cairo, Egypt

December 2010 - October 2011

Working in Phone Banking Department supporting UAE Advance English speaking Customers, Handling customers complaints & queries for bank accounts, credit cards & loans, selling bank products that satisfies customer needs, assisting mangers in the collection of PL for the UAE queue.
Company industry:
Banking
Job role:
Customer Service and Call Center

Customer Service Representative

July 2010 - December 2010

Etisalat

Cairo, Egypt

July 2010 - December 2010

Working at 181 DQ project supporting UAE English & Arabic speaking customers, Handling customers complains & queries regarding the directory of UAE.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Modern Academy for Engineering & Technology

May 2010

May 2010

Bachelor's degree, Communication Technology & Electronics Engineering

Egypt

Skills

Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Planning
Expert
Planning
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Phone Sales
Expert
Phone Sales
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Computer Hardware
Expert
Computer Hardware
Expert
Microsoft Windows & Internet
Expert
Microsoft Windows & Internet
Expert
Computer Networks
Intermediate
Computer Networks
Intermediate
Microsoft Outlook
Intermediate
Microsoft Outlook
Intermediate
Lotus Notes
Expert
Lotus Notes
Expert
Microsoft Powerpoint
Intermediate
Microsoft Powerpoint
Intermediate
Microsoft Access
Beginner
Microsoft Access
Beginner
Microsoft Word
Expert
Microsoft Word
Expert
Computer Hardware Troubleshooting
Expert
Computer Hardware Troubleshooting
Expert
Planning
Expert
Planning
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Phone Sales
Expert
Phone Sales
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Certifications
Digital Circuit Fundamentals using FPGA & VHDL
4G Mobile Communication System Implementation
Electronic Course Fundamentals
CCENT
CCNA
Comptia Network plus (N+)
IT Essential II

Hobbies

  • Music, Handball, Computer Games, Cars