Outlets and Logistics Support senior specialist.
TE Data
Total years of experience :16 years, 5 Months
Technical Duties:
To follow up on all agents and ensure that all problems are solved. To control the movement store in TE Data branches.
To monitor the calls of the agents.
To work as a back office towards all agents.
To ensure that all the necessary CPE’s and the stationary are covered. To evaluate the work performance of the agents on a monthly bases.
To have the ability to handle aggressive customers and satisfy them. To follow up on courier company.
To perform any other duties requested by the Direct Manager.
Supervisory Duties:
To monitor work procedures to ensure conformity with established operating standards.
To liaise with employees on regular basis to discuss work progress towards achieving objectives. To address problems and suggest appropriate solutions.
To identify staff training needs and recommend the proper training modules for eligible individuals
Technical Duties:
To call customers to activate their line and make all the required updates in the system.
To call customers to complete their data make all the update in our system.
To call customers to collect the CPEs from them and make all the update in the system.
To handle courier company through assigning the CPEs to customers and make all the update in the system. To check the acceptance form by corresponding with the systems and then filing it.
To work as a back office to all branches.
To check with all branches about their needs regarding CPE’s and other stationery needs. To control the movement store in our branches.
To call customer to activate the value added service. To handle the Departments mails.
To ensure that the test routers have been returned. To revise the courier company bill.
To call customers to make sure that they received their routers and set a start date.
To perform any other duties requested by the Direct Manager.
✓ NIGHT SHIFT team " Senior representative": from June 2010 till November 2010 with many tasks " Comed representative, High representaitve, Premium representative, Comed complain representative, Activation representative, VDA representative, USB technical support representative, Collection representative & BlackBerry technical support representative".
• Working for Golden gate (Tour Company), as a marketing accountant from Jan. 2009 to April 2009.
marketing accountant
• Working for Mr. (Mohamed Hussein Abd Ellatif) accounting office from Jan. 2008 to Dec. 2008 as an accountant.
