CRM
VERIPARK
Total years of experience :6 years, 4 Months
Worked with different Banks in Nigeria and Malaysia
region and implemented end to end CRM dynamics
solutions, customized as per the requirements.
• Involved in a role of requirement gathering, SRS
preparation, development, UAT, production, go live and post go live support.
• Integrating CRM Dynamics with multiple back-end systems by using SSIS packages that
will be perform full ETL for the data migration.
• Also developed real time integrations for get real time data of the customers utilizing
services.
• Worked on Microsoft Azure and CRM DYNAMICS online v9
• Migrated CRM 2013 onpremise to CRM 365 ONLINE using Microsoft Dynamics Life
cycle services
PROJECTS
Worked with different clients in delivering CRM projects. Worked mainly in a capacity of Technical
Developer/Consultant position which involves Development, TDD and SRS preparation and
finalization, meetings with stakeholders, data migration, Integerations, user support and onsite
trainings.
Mentioned below are some of the highlighted projects.
Dynamics 2016 Implementation and customizations. Enhanced Sales and Service Process
mechanism. Integrations with different systems to fetch customer and related
data. Provide Enhanced 360 view. Below are the highlights.
• Integration between Microsoft Dynamics CRM and the relevant back-end systems
of the bank i.e. Core Banking, Cards Management, Data warehouse, Decision
Support System.
• Customers and related data import in CRM
• Sales Process Modification.
• Service Process Modification.
• Onsite user Support for SIT/UAT.
• Dashboards customizations and workflow automation.
• SSIS Packages are developed/deployed and automated.
Business Travel to MALAYSIA:
Dynamics
Involved in end to end implementation of Microsoft Dynamics
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