Store Manager
Luban Trading Co L L.C
Total years of experience :10 years, 5 Months
• Actively handling inbound and outbound activities.
• Setting up the store / store set up from scratch (freezers, space, shelving, category layout).
• Spearhead a team of 18 associates by building enthusiasm, listening to feedback, and implementing solutions that ensure we exceed our goals.
• Monitoring Both Life Style Products & Agra Products like FMCG FOOD & NON FOOD, FOOT WEAR, APPERALS, HOUSEHOLD PRODUCTS, PESTICIDES, VET.FEED, & OTHER NEW BUSINESS.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Liaison with top management to assist in the development of strategic plans for operation activity. Implement and manage operational plans.
• Coordinate and monitor the work of various units involved in production, warehouse, price and distribution of goods.
• Ensure quality of products; manage quality and quantity of employee productivity.
• Manage maintenance of equipment and machinery.
• Ensuring zero complaint position on Daily Basis.
• Responsible for the Planning, coaching, counseling, monitoring, disciplining of employees and appraising job results.
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue.
• Actively Handling complete retail store operations and store sales and customer Services.
• Responsible for Accounting, cash handling & Daily Bank Deposits.
• Preparation of Documents like Stock Registers, Petty Cash Registers, Cashbook, Debit Vouchers, Delivery Orders, GRN, GRV, Staff monthly schedule, store annual budget and ABC forms.
• Worked to ensure that we are delivering an excellent customer experience and address escalated customer concern as necessary.
• Provided detail performance review input and development recommendations for team members.
• Managed business development.
• Improved the operation system processes and policies in support of organization mission.
• Supported better management reporting, information flow, business process and organization planning.
• Managed and drive staffing plans, cost analysis, schedules, quality initiative, and process change initiatives.
• Monitored real time service level and schedule adherence.
• Provided individual coaching, feedback sessions and weakly one on one that focus on improving customer satisfaction.
• Developed and nurtures senior management relationships with the customers.
• Monitor shipment and clearance status
• Regular follow up the generated tickets and status reporting regarding deliveries to customers.
• Arrange vehicles in case of urgent and fast deliveries.
• Provide tactical support (via e-mail & phone) to other branches.
• Responsible for overseeing the Entire Store Operations.
• Managed merchandise levels and store appearance Visual Display Arrangement.
• Overseeing pricing and stock control.
• Directed all activities required to achieve store sales, targets, goals.
• Ensured efficient handling of customers and maintaining high service standards.
• Managed budgets and produce sales forecasts
• Maintained statistical and financial records
• managed with customer queries, complaints and serve customers as needed
• Check that the products are sell, well displayed and managing deliveries
• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.
Participated Certificate program in International Finance, Banking & Operations conducted by Stratadigm between December 2012 to March 2013
Participated in NCC & NSS camps & Receive B,C grading Certificates & receive a lot of awards from the district Collector
Participated Inter College level Sports & Quiz Competitions, achieve a lot of medals & Prizes.
Participated in School level science fairs and won the Gold medal
