Assistant Branch Manager
Videotron
Total years of experience :7 years, 8 Months
· Led different projects to improve the process of returning defected cellphones to suppliers.
· Played a key role in coaching and managing up to 21 service sales representatives.
Page 2
· Monitored activities’ KPIs and minimizing gasp between results and objectives.
· Led and participated in various continuous improvement projects.
· Helped design best solution for costumers based on needs analysis; leadership in customer relationship management.
· Played key role in the growing SME market share and appointed BtoB expert.
· Led to the success of various continuous improvement projects and kaizen events.
· Managed team of 17 certified technicians and operators.
· Acted as an auditor and internal consultant for different production lines in the plant to ensure the compliance of
processes with the documented procedures.
· Participated in the development of various new products from basic electronic products ( transistors, diodes …) to
more sophisticated devices ( smartcards, microcontrollers)
· Collaborated with teams and suppliers from different countries and with different cultures.
· Implemented and monitored a KPIs dashboard; followed up related action plans.
· Trained technicians on continuous improvement methodology as part of the company executive excellence program.
· Led different machines’ qualification in collaboration with suppliers and other company’s departments.