Natalia Al Hajeh, Patient Relations Officer

Natalia Al Hajeh

Patient Relations Officer

Fakih IVF

Location
United Arab Emirates - Dubai
Education
Diploma, Spanish
Experience
13 years, 8 Months

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Work Experience

Total years of experience :13 years, 8 Months

Patient Relations Officer at Fakih IVF
  • United Arab Emirates - Dubai
  • My current job since August 2013

-Welcoming patients and visitors
-Checking in and scheduling patient appointments
-General administrative duties i.e. filing, scanning, registering
-Taking telephone calls and answering e-mails, attending patient’s needs and inquiries so maximum numbers of inquiries are handled quickly and forwarded on responsibly to relevant team member
-Coordinating between patients and doctors
-DHA (Dubai Health Authority) statistics
-Translation when needed, Arabic-English

Supervisor and Conversation teacher, SFI at Hermods AB
  • Sweden
  • May 2010 to August 2012

(Swedish For Immigrants - Education for adults)
-Teaching students the Swedish language and how to use it in different contexts
-Informing and holding lectures in civic knowledge
-Individual meetings, implementation plans + CV help
-Contact with authorities and similar
-Follow up of students 6months after SFI and statistical surveys
-Administrative tasks such as cash management, book management

Assistant nanny at Footsteps Kindergarten
  • Nigeria
  • March 2009 to May 2009

-Helping children with various tasks such as writing and reading in English

Volunteer as Discussion leader at The Red Cross
  • Sweden
  • March 2008 to June 2008

-Teaching adult immigrants Swedish and social studies

Education

Diploma, Spanish
  • at Uppsala University
  • May 2011

Basic Spanish

Diploma, International Relations
  • at Malmö University
  • January 2008

Peace and Conflict resolutions focusing International Relations, - Anthropology A, 2008 01-2008 06 -Peace and Conflict resolutions B, 2007 08-2008 01 -Peace and Conflict resolutions A, 2007 01-2007 06

High school or equivalent, Social science
  • at Celsiusskolan
  • June 2006

Specialties & Skills

Customer Service
Customer Interactions
Administration
Microsoft office
multiple languages

Languages

Arabic
Expert
English
Expert
Spanish
Beginner
Swedish
Expert
Norwegian
Intermediate