Operations Manager
initial Saudi Group
Total years of experience :19 years, 3 Months
Streamlining security operational daily activities kingdom wide, while ensuring business process implementation & compliance over kingdom wide branches. Directing control room staff for kingdom wide live operations monitoring
Adeptly mobilizing new project with support team for smooth startup, while ensuring security div. adherence to initial standards & best practices. Executing recruitment & selection process and interviewing new hires/candidates
Formulating security reports to management, participating in control room daily briefing, and updating control room team for ongoing security issues. Conducting customer visits meetings to achieve higher customer satisfaction
Managing reliever guard force and ensuring coverage of all sites with 100% attendance, while handling temporary events and escort services. Conducting site surveys, meeting with new clients, and collecting information about site
Handling intercompany coordination & leading mobilization team while ensuring proper working of all other depts. & meeting deadlines. Executing project internal costing & presenting to department head & finance for new projects
Making new proposal for clients & sharing it with clients to get new sales, while answering RFP’s RFQs for security service. Writing technical proposal for client and actively making new technical proposal in accordance with RFP
Managing and organizing local and international events/ coordinating with supplier’s authorities to run event smoothly.
Maintaining collection follow up for timely payments, while ensuring proper working of all security communications devices. Coordinating between operations and finance team to make sure issuance of all clients’ invoices on time
Designed business process for MSS Div. to comply with G4S Standards.
Ensured business process implementation & compliance over kingdom wide branches.
Ensuring MSS Div. adherence to G4S standards & best practices.
Automated guarding system by implementing G4S Saturn System throughout the kingdom.
Reviewing and approving guard’s attendance reports before handing over to payroll team.
Creating reconciliation reports on monthly basis for reporting to business heads & C level management.
Strict compliance with G4S standards of KPI - 5 Pillars (Scheduled vs Contracted vs Actual vs Billed vs Paid).
Conducting training sessions & meetings to educate staff over new company policies & procedures and its importance of adherence
Managing close protection events (Escorts) throughout the kingdom.
Ensuring & maintaining quality of service delivery as well as client satisfaction for close protection events (Escorts).
Maintaining & improving ties and keeping close relationship with the clients.
Attending mobilization meetings and ensuring smooth business establishment and its operation.
Analyzing newly established businesses and projects and fulfilling business needs and gaps
Ensuring fulfillment of business needs & its gaps by performing thorough business analyses.
Reviewing, Approving, and ensuring the punctuality deployment of contract man power to newly established projects.
Ensuring business profitability by monitoring forecasted budget closely and controlling the operational expenses.
Managing security contracts globally (IBM, HP, and Pfizer etc.)
Responsible for project’s daily operations, leadership and security operation performance.
Provides overall day-to-day managerial direction for local security services at Tetra Pak.
Oversees the formulation of plans, operational procedures and duties according to Tetra Pak
needs under the scope of contract assuring maintenance of quality service and levels of effort in full compliance with the contract. Assures the fulfillment of all contract obligations, including the delivery, maintenance, inventory and administration of all equipment, material and supplies as provided for in the contract and by company policy.
Solves problems at the local level; otherwise, reports to the ALMAJALG4S office and Tetra Pak management regarding any administrative or technical issue which may need assistance and /or decision making.
Ensures fair treatment of employees and provides opportunities for advancement and promotions.
Delegates authority within the organizational structure to the lowest possible levels of technical competence, yet maintains a high standard of performance.
As Contractor Liaison, assures that services provided are consistent with the expectations/requirements of Tetra Pak and with the terms of the contract.
Regularly scheduled meetings with Tetra Pak Manager overseeing the project.
Submits requests for service providers and suppliers in terms of logistic support.
Provide commodities department with service providers and suppliers with specifications, terms and conditions and needs for operational support.
Controls and maintains all equipment, stock and machinery of the company
Satisfy the logistical requirements of operations, back office and other according to the budget.
Check and sign off all deliveries before entering it to the store room
Prepare, submits and process all types of PO's.
Manages MSS fleet in terms of vehicles allocation, contracts expiring and maintenance schedules.
Obtains and gives feedback on regional and branch stores and inventory.
Plans logistics in terms of uniforms and equipment required and submits this to VP for approval and budget input.
Handles all special logistics for events and other out of normal operations requirements.
Conducting sessions & meetings to educate employees over new company policies & procedures as well as corporate applications.
Performing various other tasks as assigned.
New Business or project startup attend the mobilization meetings then coordinate with local Ops team get the business needs and coordinate with procurement for purchasing.
Worked in ministry of defense Pakistan as security inspector, done various security related tasks on daily basis for government and organization
Degree in Mass Communication
