Nitin Kumar Tiwari, Customer Service Representative

Nitin Kumar Tiwari

Customer Service Representative

SYKES

Location
India - Hyderabad
Education
Bachelor's degree, Marketing and Business
Experience
16 years, 9 Months

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Work Experience

Total years of experience :16 years, 9 Months

Customer Service Representative at SYKES
  • India
  • My current job since August 2018

Sykes is leading company worldwide in customer support industry where and providing
customer-engagement services to Global 2000 companies. SYKES' global headquarters is
located in Tampa, Florida, but our company is present in 20 countries, with over 65 locations
worldwide.
My job here is to managing inbound technical support calls supporting remotely on tools.
Resolving the technical and semi technical issues and queries of clients.

Sales Representative
  • August 2016 to July 2018

My job was to generate new business with the help of social media, cold calling and
resolving all queries regarding the product. Visiting the clients and participating in events and
expo to introduce new products in market used to be my key role.

Sales Representative
  • July 2015 to July 2016

One of the leading Manufacturer, Distributor and the Importer of complete range of Furniture
and Fixtures for the past 36 years deals in major B2B Business

Sales Manager
  • August 2007 to June 2015

Gayatri Jewellers is one of the leading Brand in Jewellery Industry, they imports, exports &
Manufacture high end Luxury jewellery since Two Decades. Their majorly deals in B2B,
Contracts, Regional, International

Education

Bachelor's degree, Marketing and Business
  • at Mahatma Gandhi Kashi University
  • August 2007
Bachelor's degree,
  • at Mahatma Gandhi Kashi Vidyapith University
  • January 2007

Actively volunteered in seminars and fests organized in college and came out with flying colors. Best Singer Award On Cultural Fest

High school or equivalent,
  • at C.E.C
  • January 2004

Specialties & Skills

Executive Development
Executive Level Selling
Executive Search
Executive Education
Executive Reporting
CONTRACT MANAGEMENT
BUSINESS DEVELOPMENT
COLD CALLING
CUSTOMER RELATIONS
CUSTOMER SERVICE
DELIVERY
FINANCIAL
INVENTORY MANAGEMENT
MARKETING