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Pedro David-Carrico, Corporate Sales

Pedro David-Carrico

Corporate Sales·Viceroy Hotels & Resorts

United Arab Emirates

Bachelor's degree, International Hospitality and Tourism Management

Work experience

Total years of experience: 13 years, 4 months

Corporate Sales

November 2015 - Present

Viceroy Hotels & Resorts

United Arab Emirates

November 2015 - Present

Company industry:
Hospitality & Accomodation
Job role:
Sales

Guest Services Executive

January 2015 - Present

Viceroy Hotels & Resorts

United Arab Emirates

January 2015 - Present

Responsible to assure and maximize guest satisfaction by overcoming their challenges.
- Support and training endeavors to assist in the development of the team.
- I have been involved in creating and changing operational processes that resulted in the improvement of
work effectiveness in an array of areas.
- Full support to the department’s management team. General Front-Office and Guest Services
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Desk Supervisor

January 2014 - October 2014

2014 The Ritz-Carlton Hotel Company

United Arab Emirates

January 2014 - October 2014

Oversee the Front-Desk operations, assuring its efficient and effective functionality by supporting the team
of agents with overcoming challenges and aid their development.
- Assisting FOM in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching
employees.
- Full support to Sales and Catering department in the executions of groups and events in house
- Responsible finance and accounting related matters.
- Manager on Duty shifts.
Job role:
Customer Service and Call Center

Night Manager

October 2012 - December 2012

2013 The Ritz-Carlton Hotel Company

October 2012 - December 2012

Job role:
Management

Internship

April 2011 - August 2011

U.A.E

United Arab Emirates

April 2011 - August 2011

Part of pre-opening team at front-desk;
- Active part of development of new processes; setup of diverse focal functional elements;
- General reception tasks.
- Lateral service and training in different departments (Housekeeping, Call centre and Guest Relations)
- Departmental TSA up-selling program key driver/program responsibility.
Corporate Travel Sales
Company industry:
Construction & Building
Job role:
Accounting and Auditing

Waiter

April 2010 - August 2010

The Ritz-Carlton Hotel Company - Hotel Arts

Spain

April 2010 - August 2010

- Flight, hotels and transportation bookings.
- Contact hotels worldwide to initiate and establish partnerships and maintaining an optimal relationship with
providers and partners of both leisure and corporate segments.
- Training in leisure travel consultancy, advisory and up-selling products by understanding the needs of the
client at most and pairing available supply.
- Administrative support to the department.
Job role:
Customer Service and Call Center

Telesales

-

Contracting

Bahrain

-

Prospection, Client database buildup.
- Account relationship of corporate accounts at an array of industries: Pharmaceutical, Automotive,
Insurance, Banks and consulting services companies, Embassies.
- Sales Calls and Blitz, and product presentation.
Company industry:
Construction & Building
Job role:
Sales

Waiter

-

-

the restaurant and pool service;
- Bartender at pool bar;
- Night bartender at the restaurant’s main dining room;
- Responsible for cashiering, revenue reports and inventory;
Job role:
Customer Service and Call Center

Education

Robertson High School

May 2009

May 2009

Bachelor's degree, International Hospitality and Tourism Management

United States

courses: - Secretarial and administrative tasks within diverse areas within school’s administrative office.

University of DerbyHotel Management School

January 2009

January 2009

Bachelor's degree, Hospitality Management

United Arab Emirates

Swiss

Skills

ART
Beginner
ART
Beginner
ACCOUNTANCY
Intermediate
ACCOUNTANCY
Intermediate
COACHING
Intermediate
COACHING
Intermediate
COUNSELING
Intermediate
COUNSELING
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
HIRING
Intermediate
HIRING
Intermediate
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
SALES
Expert
SALES
Expert
SCHEDULING
Intermediate
SCHEDULING
Intermediate

Languages

English
Expert
French
Expert
Portuguese
Expert
Spanish
Expert