براديب تشاندان

Network Engineer في Aricent Technologies

• الهند - دلهي
• أشغل هذه الوظيفة منذ أبريل 2015

Part Of BGP Migration team, Planning team and IOS up-gradation team for our client "CORIANT" (Tellabs).

Network Engineer في Wipro Infotech

• الهند - بونة
• أبريل 2014 إلى أبريل 2015

Technical support engineer في tata business support services (under tata tele services ltd.)

• الهند - دلهي
• نوفمبر 2012 إلى مارس 2014

Key Responsibilities:

1- Understand Customer Issue
2- Guide customers to do the trouble shooting remotely.
3- Generate Trouble Ticket and assign to NOC team.
4- Check & identify the proper reason for the issue by technical techniques.

5- Co-ordinate with NOC team and update customers about the update of the docket (Trouble Ticket).

6- Suggest customers for Troubleshooting with the guidance of NOC team.

7- When the issue is resolve close docket and send the detail reason for the outage to customer.

8- We also use the MRTG tool for checking the link status and bandwidth utilization in case of ILL.