TRAINING SPECIALIST & SENIOR CONSULTANT
TRANSFORMATION CONSULTING & TRAINING FZ LLC
Total years of experience :15 years, 4 Months
• Providing training for renowned banks in the UAE to make the new recruits accomplished & competent in the role they take up. My current trainings involve the Emarati recruits who join under the nationalization process.
• Providing other trainings (both technical & soft) based on the client requirement
I initially joined as a Customer Advisor and due to high performance and exceptional customer service I was promoted as Asst Cash Manager in 2005. Duties involved;
Managing the counter cash and cash delivery and also ensure smooth operation of the 4 ATMS in the branch.
Ensuring that all the counter staff are competent and accomplished to ensure that a high quality of service is provided to every customer each time.
Conducting random checks and balance to ensure that the branch is compliant to audit, anti money laundering and other internal processes.
Mentoring/coaching and supervising new and existing staff
Assist the branch manager in the recruitment process of new staff
I was in charge of providing back end support for banking operations of the group across Singapore & Brunei. As Operations manager I had a total of 90 staff under me comprising of 5 assistant Managers and 85 customer service executives. My main duties involved;
Strategic Planning & Implementation
Effectively driving and managing change to achieve business goals
Staff Development through Soft Skill training, Personal Development plans and Performance Management Reviews
Using my experience honed through the years to ensure that a superior customer service is provided to the customer each time.
Ensuring that all the front office related areas such as account opening, Fixed deposits, account maintenance, account closing etc were done ensuring compliance to bank & regulatory body requirements.
Provide an excellent and efficient service to HSBC’s high net Premier Customers working as a Relationship Manager. This included the following
Managing the premier & High Net worth Customers domiciled in Sri Lanka & Abroad and ensuring that every financial need was catered for.
Wowing them with a superior customer service at all times