administrative manager
RAF
Total years of experience :10 years, 5 Months
ASSITANT MANAGER
HDFC BANK, Chennai.
November 2013 to January 2017.
Direct banking
▪ Products - Debit card, ATM fraud.
▪ Doing KYC verification in the misuse / Fraud cases which assist bank in taking the case forward towards a logical closure.
▪ KYC verifications includes the documents received for account opening and the documents received for further activation / deliverable request received in the required account
▪ Monitoring the fraud pattern and to keep the risk team alerted.
▪ Maintaining the record of KYC breach cases and coordinating with branch and CPU for corrective action
▪ Handling the direct banking channel complaints raised through phone banking, branches and by Email support team.
▪ In case of extremely difficult and delayed cases, follow up with the internal teams to ensure that customer does not take up the issue to consumer regulatory organizations.
▪ Handling the grievances complaints escalated to - MD / Nodal office / RBI.
▪ Identifying the Root Cause for Escalated complaints and also providing corrective and preventive measures to avoid the same in future.
Chargeback
▪ Checking the representment log received from acquiring banks for the chargeback raised with regard to the non disbursement of cash in other bank ATM.
▪ Identifying the errors in logs received from acquiring bank and raising pre-arbitration chargeback.
▪ Preparing the letters that needs to be dispatched to customers mailing address where valid logs are received.