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Rama Douna, Human Resources

Rama Douna

Human Resources

Speclight Associates

Location
United Arab Emirates - Dubai
Education
Higher diploma, Human Resources Management
Experience
18 years, 9 Months

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Work Experience

Total years of experience :18 years, 9 Months

Human Resources at Speclight Associates
  • United Arab Emirates - Dubai
  • My current job since October 2017
Assistant Branch Manager ( Branch Operations ) Authorized Signatory level- B at Byblos Bank S.A
  • Syria
  • July 2014 to February 2017
Senior Personal Banker at Byblos Bank S.A
  • Syria - Damascus
  • July 2007 to July 2014
Human Resources Officer at Riamar Shipping Co. ltd
  • Syria
  • January 2004 to June 2006

Education

Higher diploma, Human Resources Management
  • at Westford school of management
  • June 2017

Postgraduate diploma in SHRM certified by EduQual, UK. Graduated by Merit grade

Diploma, Business Administration
  • at University of Cambridge
  • May 2011

Diploma at an advanced level in: - Business communication - Human resources management - Business organization - Marketing

Bachelor's degree, English Literature - Translation
  • at College of Arts and Human sciences
  • July 2006

awarded a certificate of appreciation from interpretation departmet.

Specialties & Skills

Staff Training
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Banking Operations
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Human Resources Training
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Customer Focus
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Retail Banking
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• Highly organized and pay attention to details.
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• Customer Service and good in building relations
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• Change management. • Strong analytical skills • Marketing and Sales • Coaching.
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Globus system ( Banking data and service system)
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• Strong Communication and Interpersonal skills
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MS office ( Word, excel, powerpoint, outlook...)
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Languages

English
Expert
Arabic
Expert
French
Beginner

Memberships

The Syrian Arab Red Crescent
  • Volunteer
  • March 2013
Junior Chamber International ( JCI Syria )
  • member
  • March 2016

Training and Certifications

Human Resources Management (Training)
Training Institute:
International academy for administrative development and training(I.A.D.T)
Date Attended:
August 2016
International Computer Driving Licences Certificate / ICDL (Certificate)
Date Attended:
June 2007
Advanced level in Excel (Certificate)
Date Attended:
April 2007
Human Resources Management (Certificate)
Date Attended:
May 2011
Customer Services (Certificate)
Date Attended:
April 2008
Marketing Management (Certificate)
Date Attended:
May 2011
Business Communication (Certificate)
Date Attended:
May 2011
Business Organization and Management (Certificate)
Date Attended:
May 2011

Hobbies

  • Volunteering works