Collection Manager
Al-Nisr Al-Arabi Insurance Company
Total years of experience :19 years, 1 Months
Follow up on accounts receivable for all insurance branches, and coordinate with collectors for the purpose of collecting same in a timely manner.
Daily follow up on all collectors tasks and visits outcomes.
Coordinate between clients and related departments regarding any demands or problems concerning client's policies.
Visit some clients when necessary.
Coordinate between clients and the finance department to prepare reconciliation of account and solve any differences in balances.
Follow up on all returned cheques for collection.
Follow up on all issued cheques of surrender value and refund premiums to be delivered to the concerned client.
Double-check and audit the collector's transportation and visits schedule.
Organize and prepare for meetings with all production departments managers on monthly basis to get an update on all due premiums and work accordingly.
Any additional task assigned by the management
To effectively collect bank’s debts from delinquent customers while maintaining excellent customer service.
To follow up and coordinate with all banks distribution channels to insure all possible collection measures are taken on all delinquent accounts.
To achieve the monthly agreed targets.
To fully comply with the bank values & work policies.
Maximizes income recovery from defaulting customers by exercising strict day - to- day control over the default process in line with agreed objectives.
To safeguard the bank interest by best utilization of the available resources & by spotting any risky acts within the department or the bank.
To effectively follow up any related transaction with other departments & to report any anomalies to superiors.
To build up a good knowledge of the consumer bank products & to improve their collection, negotiation & time management skills.
Maintenance and update of diary for follow up of delinquent accounts.
Ensure timely adherence to collection strategy as amended from time to time.
Coordinator with the (Al-Wasl International Collection & Legal Firm).
Coordinator with the legal department in the bank.
To effectively collect bank’s debts while retaining our good customers.
To fully comply with the bank values & policies & the CBJ regulations.
Maximizes income recovery from defaulting customers by exercising strict day - to- day control over the default process in line with agreed objectives.
To safeguard the bank interest by best utilization of the available resources & by spotting any risky acts within the dept. or the bank.
To effectively follow up any related transaction with other dept. & to report any anomalies to superiors.
To build up a good knowledge of the CB products & to improve their collection, negotiation & time management skills.
Recommend deferment / rescheduling of installments to collection manager.
Recommend future course of action including lodging criminal cases where delinquency continues.
Provide feedback and recommendations to the credit dept. on portfolio performance and documentation.
Coordinator with the (Al-Wasl International Collection & Legal Firm).
Coordinator with the (Nabulsi Legal Firm).
Perform general office duties such as typing / word processing, correspondence, filing, faxing, copying, compiling supply orders.
Arranging travel, meetings and appointments.
Delegating work.
Dealing with post and E-mails.
Writing reports.
Keeping personnel records.
Dealing with complex queries and complaints on the telephone, by E-mail and in person.
Perform other duties assigned by the executive director and fiscal officer as they arise.
Opening accounts.
Contact the customers and studying their needs.
Auditing the daily transactions report for the teller and the customer service employees.
Marketing and promotion for the bank services.
Studying and modifying for the credit policy.
Collection (Follow up with the customers to collect the due payments).
Measuring customer’s satisfaction and trying to improve this as much as possible.
Credit officer for all retail banking services (personal loans, car loans, real estate loans & credit cards).
Universal teller (cash deposits, cash withdrawal).
Certified chq’s.
Outgoing transfers (swift transfers).
Money gram transfers.
Responsible of the ATM machine.