Chrystal Mushonga, Sales Associate

Chrystal Mushonga

Sales Associate

Apparel Group

Location
United Arab Emirates
Education
Higher diploma, Marketing Management
Experience
5 years, 4 Months

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Work Experience

Total years of experience :5 years, 4 Months

Sales Associate at Apparel Group
  • United Arab Emirates - Dubai
  • July 2015 to January 2016

Achievements:
-Encouraged the implementation of an individual approach to customers, increasing the conversion by 2% during my tenure.
-Accomplished high record of sales.
Duties
• Welcoming customers, assessing their needs and promoting sales by demonstrating an appreciable knowledge of merchandise on display.
• Conducting daily inventory checks to determine available stock levels.
• Preparing daily sales reports.
• Inventory requisition by anticipating buyer interest, placing and expediting orders, verifying receipt.
• Maintaining visual merchandising standards.
• Accurately completing payment transactions at P.O.S terminal.
• Administered the order process for transactions done by special order.

Office Administrator/Manager at Ark Properties Private Limited
  • Zimbabwe
  • September 2014 to June 2015

Achievements:
•Designed standard input forms for property inspections to ensure consistent and complete data entry
•Awarded “Employee of the month November 2014” (Ark Properties Private Limited) following a promotion to Office Administrator cumulatively Office Manager

Duties
• Maximizing productivity by maintaining multiple calendars, scheduling meetings, arranging travel, tracking expenses and prioritizing email for directors.
• Coordinating and mediating with external entities, including relevant authorities for necessary approvals and permissions.
• Creating excel spreadsheets to summarize financial expenditure of the office and petty cash float
• Preparing weekly spreadsheet reports, monitoring more than 8 ongoing projects.
• Designing and generating reports to assist management with decision making.
• Allocating work, supervising, mentoring and assisting the down line administrative staff.
• Contributed to team effort by accomplishing related results as needed.

Customer Service Agent at National Handling Services- Air Zimbabwe
  • Zimbabwe
  • May 2010 to March 2014

Achievements:
•Received a “Certificate of Appreciation for Outstanding Performance and Lasting Contribution” (Jul 2013), for Business Class Customer Satisfaction, Relationship Management and Retention (National Handling Services)

Duties:
• Welcoming passengers at service touch points, checking travel documents and ticketing.
• Facilitating plane boarding, ensuring the plane pulls back safely at its scheduled time and help deplaning passengers with flight editing functions, connecting flights and/or other requests.
• Problem solving luggage claim queries.
• Coordinating communication during flight irregularities to affected passengers.
• Ascertaining the handling requirements of special needs passengers and unaccompanied minors.
• Liaison with the contact center team in delivering all elements of the Business Class and Lounge.

Education

Higher diploma, Marketing Management
  • at Harare Polytechnic College
  • December 2012
High school or equivalent, Cambridge General Certificate of Secondary Education
  • at GENERAL CERTIFICATE OF ORDINARY LEVEL
  • November 2007

7 PASSES including First language English, Mathematics, Computer Science and Accounting

Specialties & Skills

Customer Service
Marketing
Office Administration
Bookkeeping
Customer Relationship Management
Microsoft outlook
Pastel Accounting
Selling
Customer Engagement
Merchandising
Customer Services
Telemarketing
Data Entry
Sabre DCS
Office Administration and Management
Customer Relationship Management
Navision ERP
Microsoft Office
Amadeus CRS
Inventory Management
Staff Management and Training

Languages

English
Expert
Spanish
Beginner
Portuguese
Beginner

Memberships

Junior Chamber International
  • Member
  • January 2015

Training and Certifications

TEFL (Teaching English as a Foreign Language) (Certificate)
Date Attended:
February 2016
Valid Until:
January 9999

Hobbies

  • Philanthropy
    Have managed to maintain an annual routine with my friends and family to donate second hand clothes and food to underpriviledged children and old people.
  • Gardening/Farming
    I started a spices and herb project to supply supermarkets and individuals with fresh produce.
  • Entrepreneurship
    i have managed to start a small business operating online from home. selling arts and crafts trinkets from local designers in Africa
  • Travelling
    Have travelled to 6 countries so far in a space of 8 years.